Customer care representative

THE POSITION

Are you customer focused and passionate about making government services as effective and efficient as possible? If you said yes, PennDOT could be your on-ramp to a rewarding career in public service! As a customer service representative with Driver and Vehicle Services, you will provide the highest level of attention to customer inquiries regarding all aspects of the Bureau of Motor Vehicles (BMV), the Bureau of Driver Licensing (BDL), Bureau of REAL ID (BRI), and select other areas of PennDOT.

Drive your career forward, join our exceptional team today!

DESCRIPTION OF WORK

We are looking for dedicated individuals to work with Pennsylvanians as they navigate vehicle services provided by PennDOT.

This includes processing and explaining complex information, asking follow-up questions to fully understand customer needs, providing reference materials, and using available databases.

You will respond to customer inquiries in-person, via phone and email, and process various paperwork for multiple departments.

Professionalism, attention to detail, and knowledge of proper spelling and grammar will be key as you independently make decisions within established policies, procedures, laws, and regulations.

We will give you the resources and training to make you successful in our division while you develop your skills to advance your career!

Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information :

• Full-time employment, 40-hours per week
• Work hours are 8 : 00 AM to 5 : 00 PM, Monday - Friday, with 60-minute lunch.
• Salary : In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements :

• One year as a Clerical Assistant 2 (commonwealth title); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements :

• You must be willing and able to travel to Harrisburg, Pennsylvania for a minimum of four weeks for training and orientation.
• You must be able to perform essential job functions.

Preferred Qualifications (not required) :

• Experience using a PC or laptop
• Experience using Microsoft computer applications such as Word, Excel, and Outlook
• Experience effectively communicating orally and in writing
• Experience working in a call center
• Experience with customer service
• Bilingual

Legal Requirements :

This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

How to Apply :

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience / education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements.

Unofficial transcripts are acceptable.

• Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.

Veterans :

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.

To learn more about employment preferences for veterans, go to www.employment.pa.gov / Additional Info / Pages / default.

aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov .

Telecommunications Relay Service (TRS) :

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Last updated : 2024-05-29