What are the responsibilities and job description for the Dispatch Manager position at Confidential?

Job Overview
The Dispatch Manager’s primary responsibility is to ensure efficient scheduling and dispatching of technicians, maintain effective communication with both customers and technicians, and oversee fleet logistics. This role is key to the smooth operation of the company’s daily service schedule, ensuring all tasks are completed with precision and within set timelines. A high level of organization, communication, and attention to detail is essential for this position, along with a commitment to providing top-quality service.

All decisions and actions must be made in a way that upholds Root 24 Hours’ Mission Statement and Core Values.

Duties

Scheduling and Route Planning:
Oversee fleet and equipment management.
Customer Communication
Technician Coordination.
Communicate effectively with drivers, customers, and other stakeholders to resolve issues promptly.
Administration and reporting.
Compliance and Risk Management.
Maintain accurate records using software systems.
Maintain all proper documentation and handover.

Qualifications

Proven experience in dispatch management, preferably within a trades or home services environment.
Strong organizational skills and attention to detail to ensure efficient scheduling and route planning.
Familiarity with GPS tracking systems and fleet management tools.
Excellent verbal and written communication skills for effective interaction with customers and technicians
Ability to prioritize tasks in a fast-paced environment and solve practical problems independently.
Basic computer proficiency, including familiarity with scheduling software.
Must be reasonable suspicion certified.

We encourage qualified candidates who are passionate about logistics and dispatch management to apply for this exciting opportunity to lead our team!

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits: