What are the responsibilities and job description for the TELEPHONE OPERATOR - STROGER HOSPITAL position at Cook County Health & Hospitals System?
TELEPHONE OPERATOR - STROGER HOSPITAL
Job Number: 00131372
Job Posting: May 22, 2023, 11:13:26 AM Closing Date: Jun 5, 2023, 11:59:00 PM
Full-time Shift Start Time: 3:00 P.M. Shift End Time: 11:00 P.M.
Collective Bargaining Unit: AFSCME 1111 Health and Hospital SystemsAFSCME 1111 Health and Hospital Systems
Posting Salary: $20.357 HOURLY
Organization: Health and Hospital Systems
Location: Stroger Hospital
Department: Communications
Shift: 3pm - 11pm
Job Summary AFSCME 1111
Under supervision, answers incoming calls from the general public and hospital users. Directs and transfers callers to various departments throughout the hospital. Provides general information to the public and to hospital users.
Typical Duties
- Answers attendant console.
- Responds rapidly to emergency calls such as fire, cardiac arrests, disasters, bomb threats, paging and telephone outages.
- Answers Operator Information Line and pages hospital personnel as directed.
- Tests the Code Blue pager systems daily.
- Supports hospital staff and personnel on call for various services.
- Collects and exchange expired batteries and non-functional pagers.
- Utilizes the Cardiac Arrest and Public address systems.
- Places long distance calls at the request of the hospital personnel upon receiving authorization from Operators Supervisor or On Duty Administrator.
- Uses and maintains an electronic Hospital Directory.
Minimum Qualifications
- High School Diploma or GED
- One (1) year experience as an Operator for a major Medical Facility
Knowledge, Skills, And Abilities
- Knowledge of hospital directory, manuals, consoles, computers, and telephone equipment
- Demonstrates good verbal and written communication skills to work with all levels of individuals internally and externally
- Demonstrate good phone etiquette skills with timely response times
- Strong customer service and empathy skills
- Demonstrate attention to detail, accuracy and precision
- Ability to maintain a professional demeanor and composure when challenged
- Ability to work flexible hours, including night and weekends
VETERAN PREFERENCE
PLEASE READ
When applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must:
- Meet the minimum qualifications for the position.
- Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”
- Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
OR
A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.
Benefits Package
- Medical, Dental, and Vision Coverage
- Basic Term Life Insurance
- Pension Plan and Deferred Compensation Program
- Employee Assistance Program
- Paid Holidays, Vacation, and Sick Time
- You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING
- Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
- Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
- CCH is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.
COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER
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