What are the responsibilities and job description for the Front Desk Receptionist position at Countryside Manor?
Location: Countryside Manor Assisted Living & Memory Care | Sheboygan, WI
Reports To: Business Office Manager
Status: Part-Time
Shift: 4pm – 7pm, Monday, Wednesday & Friday
Hourly Pay: $12.00/hr
Where Lives & Careers Flourish!
Make a real difference in someone’s life . . . starting with yours!
At Encore Senior Living, we believe in creating a strong sense of teamwork, a commitment to professional development, and a culture that encourages promotion from within. As a result, Encore team members tend to reciprocate with their personal commitment and stay with the organization for an extended tenure.
As an integral part of our organization, our employees strive to provide excellent service and care to residents and their families in warm, caring, and home-like communities. We foster environments that promote independence, happiness, privacy, and dignity for residents.
If you decide to join our organization, you will see that our company culture is lived every day. We believe in our core values of integrity, compassion, quality, and diversity.
Position Summary:
Come share your contagious smile with others! As a Concierge at Countryside Manor Assisted Living & Memory Care, you will be the welcoming face for our residents, families, and visitors. Your passion for helping others, strong organizational skills, and ability to quickly problem-solve will be essential to creating a positive, engaging experience for all.
In this role, you'll ensure the smooth operation of the facility by assisting with a variety of tasks and fostering a warm and supportive environment. You’ll interact with seniors daily, helping them feel valued, comfortable, and connected to their community. Your contributions will make a real impact on the daily lives of our residents and their families.
Key Responsibilities:
- Guest Services: Greet residents, visitors, and family members upon arrival, offering assistance, answering inquiries, and providing directions. Serve as the primary point of contact for residents and families, ensuring their needs are met in a professional and caring manner.
- Resident Support: Assist residents with various needs, such as arranging transportation, scheduling appointments, coordinating deliveries, and handling special requests to enhance their daily lives.
- Facility Coordination: Help ensure the smooth operation of the facility by communicating with staff, reporting any concerns, and maintaining a positive, welcoming atmosphere.
- Communication: Maintain open and effective communication between residents, families, and staff, ensuring updates are shared and concerns are addressed promptly.
- Administrative Support: Perform light administrative duties, such as maintaining resident files, scheduling appointments, and assisting with facility-related paperwork.
- Problem-Solving: Resolve any issues that arise efficiently and with a calm, compassionate demeanor, ensuring that both residents and family members feel heard and cared for.
- Emergency Response: Be prepared to assist with emergency protocols, ensuring that residents are safe and that staff is alerted as necessary.
Qualifications:
- Must be 18 years of age or older.
- High school diploma or equivalent required; additional training in hospitality, healthcare, or senior care is a plus.
- Previous experience in customer service, hospitality, or a healthcare-related field, preferably in senior living or memory care settings.
- Strong communication skills and a genuine passion for working with seniors.
- Ability to stay calm, professional, and compassionate in all situations.
- Organizational skills with the ability to handle multiple tasks efficiently.
- Must be able to maintain confidentiality and adhere to privacy regulations (HIPAA).
- Proficiency in Microsoft Office Suite; familiarity with senior living management software is a plus.
Physical Requirements:
- Ability to lift up to 25 pounds.
- Ability to stand, walk, and sit for extended periods as needed.
- Capable of responding quickly in emergency situations.
What Will You Enjoy?
- Making a real difference in the lives of seniors and working for an organization dedicated to enhancing their daily lives.
- Working in a positive, team-oriented environment where residents are treated with dignity, respect, and kindness.
- Opportunities for personal and professional growth, with a commitment to promoting from within.
- Competitive compensation and benefits including medical, dental, and vision insurance, life insurance, PTO accrual, and an employee assistance program.
- A culture that promotes integrity, compassion, quality, and diversity in all interactions with residents, families, and team members.
Encore Senior Living is a drug-free and equal opportunity employer. We value diversity and are committed to providing a supportive and inclusive work environment.
If you have a passion for working with seniors and want to be part of an organization where lives and careers flourish, we encourage you to apply for the Concierge position at Countryside Manor Assisted Living & Memory Care. Join our team and make a positive impact every day!
Job Type: Part-time
Pay: From $12.00 per hour
Expected hours: 9 per week
Schedule:
- Evening shift
- Rotating weekends
Experience:
- Caregiving: 1 year (Preferred)
License/Certification:
- CPR Certification (Preferred)
Shift availability:
- Night Shift (Preferred)
Ability to Commute:
- Sheboygan, WI 53083 (Required)
Ability to Relocate:
- Sheboygan, WI 53083: Relocate before starting work (Required)
Work Location: In person
Salary : $12