Call Center Sales Representative

The Call Center Representative is responsible for making inbound and outbound calls and communicating with prospects and customers via text, email or social media as assigned.

Essential Functions

• Completes outbound calls based with a focus on lead generation activities for new car, used car and service drive marketing programs
• Other assignments for outbound call include but are not limited to safety recalls, recommended services, special order parts, declined service, pre-paid maintenance, state inspections
• Makes daily call quota
• Respond to inbound internet leads by phone, text message, and email
• Schedules and confirms sales and service appointments
• Reschedules missed sales and service appointments
• Books appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications
• Assists with answering customer inquiries and problems by routing customer to the contact and or department
• Conducts telephone and in-person transactions courteously and promptly
• Understands the terminology of the automobile business and keep abreast of technology changes
• Understands the manufactures requirements and policies for assigned brands
• Follows all attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break or departure from work for personal reasons
• Follows the Company Code of Business Ethics and Conduct
• Maintains a professional appearance in accordance with company policy
• Attends pertinent training and stay current with the sales department concerns and sales techniques
• Attends company meetings as required
• Excellent communication skills both oral and written with the ability to effectively communicate with customers via face-to-face, phone, or by other means of communication.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to interact well with others and be a positive influence on employee morale throughout the organization

•Top pay for TOP performers

•VERY supportive management team

•We invite all professionals to apply but we are e$pecially interested if YOU have dealership experience!

*Submit YOUR resume wit confidence that all contacts with us are completely confidential. Do it TODAY!

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Supplemental Pay:

• Bonus opportunities
• Commission pay

Education:

• High school or equivalent (Required)

Experience:

• Sales: 1 year (Required)

Ability to Relocate:

• Globe, AZ 85501: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $21