What are the responsibilities and job description for the Front Desk Agent and Guest Experience Representative position at Courtyard by Marriott-Middlebury?
The Courtyard by Marriott Middlebury is a quaint, yet busy hotel located in the heart of the Champlain Valley. Our entire hotel team prides itself on receiving and maintaining high levels and scores of guest satisfaction and to use our individual strengths to enhance our team and the experiences of our guests. We are passionate about our craft and are looking for new team members to join us!
Guest Services or Hospitality background preferred.
Customer Service experience required.
Working the Front Desk entails assisting all guests with the entire hotel stay- from making the initial hotel reservation through the telephone, welcoming the guest and checking them into the hotel, providing them accurate information about the local area and attractions that may be of interest to them to enhance their stay, providing a memorable, personal and positive guest experience for them, and checking in with the guest and how their stay was with us upon departure. We love hosting guests and providing them the information they will need to have a one-of-a-kind experience in Vermont- and you should too!
Attributes that are essential to this position are as follows:
-Being a Team Player
-Being Flexible and Creative
-Being Courteous, Kind, and Respectful in any given situation
-Being able to Communicate Effectively in speech and in writing
-Being a Responsible and Reliable part of this organization
-Being able to be Patient and Organized
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Work Location:
- One location
Work Remotely
- No
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
- Referral program
- Retirement plan
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Rotating weekends
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $15 - $16