What are the responsibilities and job description for the Member Service Representative position at cPort Credit Union?
cPort Credit Union is currently accepting applications for a Member Service Representative for our Forest Avenue, Middle Street and Riverside Branch locations. This position requires prior experience in providing excellent member/customer service, computer knowledge, ability to multi-task and attention to detail. Candidates must have excellent interpersonal skills and enjoy working in a member/customer-focused environment. The ideal candidate will also have experience in customer service within a financial institution or similar position. Saturday hours are required for this position.
Job Duties
- Opening and maintaining member accounts including Savings, Checking, Certificates, Money Market accounts, etc.
- Opening and processing consumer loan applications. Accurate and efficient handling of all member information files and records in an organized, secure and confidential manner.
- Effective communication via telephone, mail and in-person. Attracting potential members by answering product and service questions and providing information about products and services that may be of benefit to the member.
- Assessing member/customer needs while building, maintaining, and expanding mutually beneficial relationships by recommending products and services.
- Working as a team with co-workers and contributing to team efforts by accomplishing related tasks as needed.
Location
This position will be located in Portland, ME.
Requirements
Prior work experience in a financial institution required. Customer service or Episys software experience is preferred.
Pay and Benefits
cPort Credit Union takes pride in providing our members with exceptional personalized service in a friendly, team-oriented environment. We offer competitive wages, bonus and wellness programs, and an excellent benefits package to full-time employees including health insurance, dental, vision, life insurance, 401k, paid holidays, vacation time, tuition reimbursement and career advancement opportunities.
Salary : $37,600 - $47,600