Crowne Event Coordinator

We're looking for an Event Coordinator to join our amazing Sales and Events team at the Crowne Plaza Lansing. The Event Coordinator will keep our event space full with events, weddings, parties, and more! They will serve as a key contact for detailing the client’s event and they will ensure all requirements of the group are met and create and provide best practices for convention services.

Duties and Responsibilities

• Provide guests with information to enhance guest experience, such as; loyalty programs, area attractions, restaurants, and facility information.
• Conduct facility tours and entertain clients to enhance the guests’ meeting/banquet experience.
• In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, menu planning, food and beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity.
• Arrange all details of meetings and conventions; to include room set-ups, staging, lighting, audio visual, traffic flow, menus, décor, entertainment, group room blocks, transportation, billing instructions, and VIP services.
• Review and submit estimates of final billing.
• Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience.

About Us

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.

Benefits and Discounts provided to all company employees

• Holiday Bonus
• Sick time
• Travel Benefits at IHG® Hotels & Resorts Worldwide
• Friends and Family Rate at the Crowne Plaza Lansing
• 20% Discount in Bordeaux Restaurant
• Retirement Plan with a Company Match

Benefits & Discounts Available to FULL-TIME Crowne Plaza Lansing Associates

• Health, Dental, and Vision Benefits
• Paid Vacation Time
• Paid Personal Day
• Retirement Savings with Company Match
• Seven (7) Paid Holidays
• Holiday Bonus
• $20,000 Free Life Insurance Policy
• Bereavement
• Pet Bereavement

Specific job knowledge, skills, and abilities

• Communication skills, written and verbal, in the primary language(s) used in the workplace.
• Ability to navigate and use necessary software and applications.
• Ability to work a flexible schedule including, nights, weekends and/or holidays
• Ability to engage with guests and answer questions.
• Frequent reading and writing skills.
• Occasional basic math and computational skills.
• Extensive knowledge of the hotel, its services and facilities.
• Ability to engage with guests and clients in a warm, engaging, and hospitable way.
• Ability to maintain organization and exchange accurate information with guests and colleagues

Physical demands

• Able to work alone or as a member of a team.
• Remain in a stationary position for a constant period of time.
• Frequently communicate with individuals inside and outside the Company to exchange accurate information.
• Frequently operate a computer and other office equipment, such as a photocopier, telephone, and computer printer.
• Occasionally move about inside the office to collaborate with co-workers, attend meetings, access file cabinets, and operate office equipment
• Occasionally transport up to 70 pounds and maneuver equipment weighing up to 250 pounds.

Qualifications and Requirements

A high school or equivalent education is preferred. Minimum of three years of prior event planning or catering experience is preferred.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.

Upon employment, all associates are required to fully comply with Crowne Plaza Lansing rules and regulations for the safe and effective operations of the Hotel’s facilities. Associates who violate Hotel rules and regulations will be subjects to disciplinary action, up to and including, separation.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to review the job or to require that other or different tasks be performed as assigned.

All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This position description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within the guidance and compliance with Federal and State laws). Continued employment remains on an “at-will” basis

E.E.O: We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are a drug free workplace. Background checks are done on all positions.