Front of House Manager

Nestled in the heart of Salt Lake City, Cucina Toscana is a distinguished fine dining destination that brings the rich flavors and timeless traditions of Italy to Utah. Established with a commitment to authenticity and excellence, our restaurant has become synonymous with elegance, impeccable service, and culinary artistry.

At Cucina Toscana, we believe that dining is an experience that engages all the senses. From the moment our guests step through our doors, they are enveloped in a warm, inviting atmosphere that reflects the charm and sophistication of Tuscany. Our meticulously crafted menu showcases the finest ingredients, skillfully prepared to highlight the vibrant, authentic flavors of Italy. Every dish tells a story of tradition and innovation, from classic pasta dishes and fresh seafood to expertly grilled meats and decadent desserts.

Our team of dedicated professionals is passionate about providing an unparalleled dining experience. We pride ourselves on our attention to detail, from the quality of our food and wine selections to the personalized service that makes each guest feel like a cherished member of the Cucina Toscana family.

Whether celebrating a special occasion, enjoying a romantic evening, or simply savoring the pleasures of fine dining, our guests can expect an experience that transcends the ordinary. At Cucina Toscana, we are not just serving food; we are creating memories that will last a lifetime.

Join us and discover why Cucina Toscana is Salt Lake City's premier destination for those who appreciate the art of Italian cuisine and the joy of exceptional service.

About Us:
Cucina Toscana is Salt Lake City's premier Italian fine dining restaurant, known for its sophisticated ambiance, exceptional service, and authentic cuisine. We believe that the guest experience begins the moment they walk through our doors and ends only after they leave with a smile. We are seeking a dynamic and experienced Front of House Manager who will also serve as the Lead Host, ensuring that hospitality is the cornerstone of our service.

Position: Front of House Manager & Lead Host

Role Overview:
As the Front of House Manager, you will play a pivotal role in maintaining the high standards of service that Cucina Toscana is known for. You will be the first and last impression for our guests, setting the tone for an exceptional dining experience from start to finish. In addition to managing the host station, you will circulate the dining floor, ensuring that guests are delighted and that our service team is operating smoothly and efficiently.

Key Responsibilities:

• Lead Host Duties:
• Greet and welcome guests with warmth and professionalism, setting the tone for their dining experience.
• Manage reservations and ensure optimal seating arrangements to maximize guest satisfaction and operational efficiency.
• Oversee the host station, ensuring that it is organized, welcoming, and operating efficiently.
• Front of House Management:
• Circulate through the dining area regularly, engaging with guests to ensure their satisfaction and addressing any concerns promptly.
• Monitor and support servers and front-of-house staff, providing guidance and ensuring adherence to service standards.
• Conduct end-of-shift checkouts for servers, reviewing sales, tips, and ensuring all tasks are completed to standard.
• Create and manage staff schedules, balancing the needs of the restaurant with those of the team.
• Train, mentor, and develop front-of-house staff, fostering a culture of continuous improvement and exceptional service.
• Ensure that the dining room is always presented at its best, with attention to cleanliness, ambiance, and overall guest comfort.
• Operational Duties:
• Collaborate with the kitchen team to ensure seamless service flow and communication between front and back of house.
• Handle guest complaints and feedback with grace, turning challenges into opportunities to enhance the guest experience.
• Manage inventory of front-of-house supplies, including menus, promotional materials, and service tools.
• Maintain compliance with health and safety regulations, ensuring a safe and welcoming environment for both guests and staff.

Qualifications:

• Proven experience in a high-end restaurant environment, with at least 3-5 years in a managerial role.
• Exceptional hospitality skills, with a genuine passion for creating memorable guest experiences.
• Strong leadership and team management abilities, with a focus on training and staff development.
• Excellent organizational and multitasking skills, with the ability to thrive in a fast-paced environment.
• Proficiency in reservation and POS systems, with strong administrative capabilities.

What We Offer:

• Competitive salary commensurate with experience.
• Opportunities for professional growth within a respected fine dining establishment.
• A dynamic and supportive work environment where hospitality is at the heart of everything we do.
• Employee benefits, including meal discounts and flexible scheduling.

Why Join Us?
Cucina Toscana is more than just a restaurant; it's a place where passion for food and service come together to create unforgettable experiences. If you are a hospitality professional who thrives on guest satisfaction and takes pride in leading a team to excellence, we invite you to apply and become a part of our esteemed team.

Job Types: Full-time, Part-time

Pay: $19.00 - $25.00 per hour

Expected hours: 25 per week

Benefits:

• Paid training

Shift:

• 8 hour shift
• Evening shift

Application Question(s):

• A guest orders the same entrée each time she comes in and has a different complaint about it every time.

As the assistant restaurant manager, what would you do?
A. Suggest she try one of the other popular entrées instead
B. Ask your manager to speak to the guest
C. Politely ask her why she keeps ordering this entrée if she doesn't like it
D. Offer her a refund every time she complains

• A guest leaves a very positive, detailed online review about their experience at your hotel.

What would you do?
A. Reply publicly thanking the customer and mention an upcoming promotion
B. Reply and publicly offer a discount for a future stay
C. Create a broadly applicable thank you message that you can send to all positive reviewers
D. No response is required; focus on responding to any negative feedback

• Which practices are critical to ensuring food safety in a restaurant kitchen? Select all that apply.

A. Regularly calibrating the thermometers used to check food temperatures
B. Implementing a first-in, first-out system for all food items in storage
C. Regularly retraining kitchen staff on cross-contamination prevention
D. Allowing cooked foods to cool at room temperature before refrigeration to minimize temperature shock
E. Issuing reusable gloves for food handlers to wear at all times

Experience:

• Restaurant management: 5 years (Required)
• Restaurant experience: 9 years (Required)

Shift availability:

• Night Shift (Required)

Ability to Relocate:

• Salt Lake City, UT 84101: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $25