What are the responsibilities and job description for the Network Administrator position at Cyber Advisors?
Cyber Advisors Inc, (CA) headquartered in Maple Grove, MN, is looking for an experienced Network Administrator. CA is a steadily growing IT managed services provider (MSP) business that specializes in a very high-quality, customer-focused approach to designing, managing, and maintaining our customer's IT environment. We have invested a tremendous amount of time to develop our technology, processes, and support platform. We are now adding to our team of outstanding individuals to help in our growth. Come grow with us!
You can learn more about us at https://cyberadvisors.com/
This is a full-time position- Hybrid.
Summary
The Network Administrator role is a non-consultative position at Cyber Advisors. This is an internal customer-facing role and consists of the handling of tier 2 and 3 support tasks for Cyber Advisors. The Network Administrator role is a responsible and trusted member of the enterprise, relied upon to provide exceptional customer support.
The Cyber Advisors Network Administrator role has multiple responsibilities in the company
The successful candidate will hold
Work is performed in both an office environment and may be remote part-time. Must be able to remain in a stationary position for extended periods of time. This role frequently communicates with employees and must be able to communicate effectively. There is limited travel outside of the metro area required for this position.
Compensation / Benefits
Cyber Advisors' culture is like no other. First and absolutely foremost, we believe in taking care of our employees and their families. Whether we are blowing off steam at Top Golf, gathering for a fun summer family picnic, or hosting sales -vs- engineering paintball war, we play just as hard as we work. We believe good things come to those who sweat.
You can learn more about us at https://cyberadvisors.com/
This is a full-time position- Hybrid.
Summary
The Network Administrator role is a non-consultative position at Cyber Advisors. This is an internal customer-facing role and consists of the handling of tier 2 and 3 support tasks for Cyber Advisors. The Network Administrator role is a responsible and trusted member of the enterprise, relied upon to provide exceptional customer support.
The Cyber Advisors Network Administrator role has multiple responsibilities in the company
- Manage the internal ticket board and responds to tickets, calls, and emailed support requests.
- Coordinate and perform recurring patching across the enterprise.
- Maintain on-premises and cloud backups.
- Monitor system performance and troubleshoot errors or issues.
- Manage new user deployment, user accounts, and access permissions.
- Manage asset inventory and warranty renewals.
- Participate in incident response, triage, containment, and recovery.
- Implement and maintain security measures to protect sensitive data.
- Collaborate with other Cyber Advisors admins to resolve issues, implement new systems or upgrades, and plan for future IT needs.
- Create and maintain system documentation and training materials for users.
- Stay up to date with emerging technologies and industry trends.
- Work with CISO to maintain and improve security strategies.
- Administrative-level skills in several operating systems, such as Windows, OS X, and Linux.
- Understand basic principles of information security.
- Must be proficient in technical writing.
- Knowledge or experience in various aspects of network infrastructure.
- Familiarity with hypervisor platforms including Microsoft Hyper-V and VMWare ESX.
- Familiarity with cloud platforms including Azure and GCP.
- Experience with the Microsoft Windows 2012-2019 Server platform, networking, and strong understanding of Active Directory.
- Exposure to e-mail systems including Exchange 2007-2019, Office 365 Cloud & Hybrid configurations.
- Familiarity with backup systems, processes, and capabilities.
- Administrative-level skills in several operating systems, such as Windows, OS X, and Linux.
- Understand basic principles of information security.
- Must be proficient in technical writing.
- Knowledge or experience in various aspects of network infrastructure.
- Familiarity with hypervisor platforms including Microsoft Hyper-V and VMWare ESX.
- Familiarity with cloud platforms including Azure and GCP.
- Experience with the Microsoft Windows 2012-2019 Server platform, networking, and strong understanding of Active Directory.
- Exposure to e-mail systems including Exchange 2007-2019, Office 365 Cloud & Hybrid configurations.
- Familiarity with backup systems, processes, and capabilities.
- Dedication to customer satisfaction and getting it right the first time.
- Demonstrate ability to explain complex technical concepts to a non-technical audience.
- Strong trouble-shooting skills across a broad and diverse population and environment.
- Demonstrate ability to proactively look for process improvement opportunities, challenge conventional practices, and adopt new methods and best practices. Also focused on continuous self-improvement.
- Demonstrate verbal and written communication skills; ability to communicate with all levels of the organization, clearly and concisely present issues, alternatives, and recommendation(s).
- Strong technical documentation skills, ability to clearly record key information within ticketing and knowledge base systems.
- Appreciation of internal customer business, goals and objectives, strategies, and needs.
- Demonstrate ability to manage and prioritize multiple tasks, aggressive targets, and deadlines.
- Demonstrate understanding of priorities and effective work procedures, self-manage work time and prioritize multiple tasks and problems.
- Requires US citizenship and the ability to pass a background check.
The successful candidate will hold
- Bachelor of Science in Information Technology, Computer Science or Business or an equivalent level of work experience.
- Industry certifications such as:
- CompTIA Network , A , or Security
- Microsoft Certified Network Administrator
- Cisco Certified Network Associate (CCNA)
- Fortinet NSE 4
- A training program will be defined based on existing skills and areas of development.
Work is performed in both an office environment and may be remote part-time. Must be able to remain in a stationary position for extended periods of time. This role frequently communicates with employees and must be able to communicate effectively. There is limited travel outside of the metro area required for this position.
Compensation / Benefits
- Competitive salary depending on skills and experience.
- Vacation and PTO.
- Employer-paid Health and Dental Insurance for CA employees.
- Great opportunities for career advancement
- 401k with employer matching
- Paid time off to train for continuing education
- Disability and Life Insurance
Cyber Advisors' culture is like no other. First and absolutely foremost, we believe in taking care of our employees and their families. Whether we are blowing off steam at Top Golf, gathering for a fun summer family picnic, or hosting sales -vs- engineering paintball war, we play just as hard as we work. We believe good things come to those who sweat.
