What are the responsibilities and job description for the Help Desk Specialist position at Cypress HCM?
This is an exciting opportunity to join a growing global company in the medical equipment industry!
Responsibilities:
The Support Specialist will act as the second level of contact for handling business partners technical support issues.
The primary focus is deskside support and resolution of incidents/service requests escalated from Service Desk Support Analysts or submitted via Self Service.
Conduct problem management and create solution documentation both for internal Service Desk use as well as business partner use.
Qualifications:
Advanced knowledge of Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, call center, mobile devices and anti-virus/spyware.
Advanced knowledge of desktops and laptop hardware.
Working experience with peripherals such as printers and desk phones.
Associates Degree or equivalent experience.
Familiar with ITIL processes and framework. ITIL v3 or 2011 certification.
Help Desk and/or Desktop Support technical certification
Pay Rate: $19.35-$25.81/hour
Salary : $19 - $26
