2nd Line IT Support

Job Summary

We are looking for a 2nd Line Support Engineer to join our warm and welcoming Central Services IT Function. Supporting the whole of Kiwa UK, the purpose of this role is to provide second line IT support, bringing new ideas and technologies to the team and improving support and response times. This role will also involve taking charge of Azure and Intune management. Our office is based in Harrogate offering flexible hybrid working. Kiwa, is a global top 20 leader in Testing, Inspection and Certification. Our company motto is: We create trust. We want you to trust us with becoming your employer of choice. We offer excellent training and development opportunities, the freedom to do your job as you see fit and we are a respectful and diverse company that employs over 10,000 Kiwans worldwide.

About the role

• Communicate with users to find, diagnose and fix problems
• Work with external providers to maintain and support IT systems
• Track work in progress and record issues and solutions
• Update online knowledge banks
• Progressing tickets escalated from first line support and escalating to third line as/when needed
• Support customer facing products
• Maintain and manage Azure and Intune

 

Do you have what it takes?

• Experience of working on a support desk and/or helping resolve IT issues
• Office 365 administration knowledge/experience
• Active Directory (Users and Computers) experience 
• Remote support tools experience 
• Azure management experience 
• Intune management experience 
• Excellent communication skills
• Powershell experience 

It would be great if you have some basic SQL/database knowledge, knowledge of diagnosing network issues and experience with Microsoft 365 Security Suite.

 

What can you expect from us in return?

• £28,000 - £30,000 per annum
• 25 days holiday Bank Holidays
• 37.5 hours a week, Mon-Fri 
• Hybrid Working
• Family Leave - generous enhanced maternity/adoption/shared parental leave - first 6 months full pay maternity/adoption and shared parental leave & 2 weeks full pay paternity leave
• Milestone Recognitions: Holiday allowance increases, certificates of recognition, unpaid and paid sabbaticals, charity donations, personal gifts, recognition dinners, and retail vouchers
• Holiday Buying Scheme
• Welcome pack with goodies
• Salary Reviews
• Company Bonus Scheme
• Enhanced Pension
• Life Assurance (4x Annual Salary)
• EAP - Free, independent Employee Assistance Programme, offering confidential information, support, advice and counselling, 24 hours a day, 7 days a week, 365 days a year
• Cycle to Work Scheme
• Eye Care Vouchers

 

Why work at Kiwa?

 

We achieve results. Our values run through our business; ‘We ARE Kiwa’, Ambitious, Reliable and Engaged. That is how we interact not only with our colleagues and customers, but everyone we meet. We embrace the personal development of all our colleagues, we will encourage you to be ambitious, explore new ideas and help make our world a safer, more sustainable place. You will work within an organization that is very dynamic and in which you have all the space to maximally develop yourself.

 

Kiwa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We fully take advantage of the flexibility we have to hire Kiwan’s from around the world and from any background. We give our team a work environment free from prejudice, discrimination, and intimidation so they can do their best work and live happy lives. Inclusivity and equality are important to us, and we don’t tolerate behaviours that don’t follow these values. 

 

Are you interested in the 2nd Line IT Support position and feel this role will suit you? Please do not hesitate to apply today! 

 

If you have any questions about this role and would like to speak a member of the Talent Team, please e-mail us at uk.careers@kiwa.com.