Inside Sales Specialist

WHO WE ARE:

Dejana Truck & Utility is a division of Douglas Dynamics, North America’s premier manufacturer and up-fitter of work truck attachments and equipment. Our belief is that our employees and culture are just as important to the company as serving our customers. We place a high value on building a team and working environment where individuals can succeed professionally and personally. We would love to have you join our team, where we offer top notch benefits, multiple avenues for advancement and a great working environment.

HOW YOU WILL CONTRIBUTE:

The Inside Sales Specialist is responsible for overall support of company products and services, with a focus on delivering customer satisfaction. This position serves as a primary contact for dealers and customers. Interactions made in this capacity impact the financial health of the company in terms of overall ability to provide accurate and timely response of required information.

• This position is a liaison between inside sales, service, engineering, production, credit, and shipping personnel. Continuous effective communication is essential.
• Provide quotes, pricing, delivery, assist with inquiries and process orders for units in a timely manner.
• Discuss product specifications, options, and accessories with customers.
• As needed, makes periodic calls to customers to determine satisfaction with the company, products, or services.
• Determines the best method to resolve problems to ensure customer satisfaction and adherence to company policies.
• Communicate information gained from the field to Engineering, Sales and Production to help minimize future warranty claims.
• Responsible for proper procedures in the sale and delivery of units and parts, including all associated paperwork.
• Contributes with the development and continued support of sales and marketing of units.
• Cross train with service parts sales as needed. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

WHAT WE OFFER YOU:

• A fulfilling career with the ability to contribute to an Industry leader.
• A comprehensive suite of benefits.
• Competitive salary commensurate with experience.
• A generous 401k match.
• Profit sharing for all full-time employees.

EDUCATION & WORK EXPERIENCE:

• Associates Degree, or Bachelor’s Degree in related technical field, or related experience.
• Experience in a technical-related area, inside sales or customer service; experience in truck equipment industry preferred.

SKILLS & QUALIFICATIONS:

• Must have experience in using Microsoft Outlook, Excel, and Word on a Windows operating system.
• Use of MRP system is preferable. Excellent telephone skills required.
• Must have previous experience in customer service.
• Ability of mechanical aptitude, problem analysis, and resolution.
• Ability to learn our product line of equipment.
• Must have a high level of demonstrated customer service commitment.
• Must have organizational, detail, and follow-up skills.
• Must have interpersonal and communication skills and be a strong team player.
• Ability to perform written and verbal communication.
• Ability to understand concepts behind specific ideas.
• Ability to remember multiple tasks given to self and others over long periods of time.

Dejana Truck and Utility Equipment uses E-Verify for I-9 processing and all candidates must be eligible to work in the US. All positions require background checks and driver positions also require mvr/drug/alcohol testing before and/or during employment. If you agree and you wish to apply for a position, please continue with your submission. Thank you for your interest.

PHYSICAL & MENTAL DEMANDS:

• The majority of time will be spent sitting at a computer station in an office environment.
• Brief periods of walking in a shop/manufacturing setting may be required.
• Ability to concentrate on fine details with constant interruption.
• Ability to attend to tasks for 1 to 2 hours at a time.

WORKING ENVIRONMENT:

• This job is predominantly indoors in an office setting. Occasionally on the shop floor or show floor, depending on the needs of the customer.

Dejana Truck and Utility Equipment uses E-Verify for I-9 processing and all candidates must be eligible to work in the US. All positions require background checks and driver positions also require mvr/drug/alcohol testing before and/or during employment. If you agree and you wish to apply for a position, please continue with your submission. Thank you for your interest.

Our focus on integrity, teamwork, and high performance creates an ideal work environment for every one of our employees.

We offer competitive salaries, benefits, and opportunities for personal and professional growth. Discover our opportunities and come see all the ways you can do more at Douglas Dynamics.

As an Equal Opportunity Employer, Douglas Dynamics, LLC does not discriminate against qualified applicants in hiring based on race, color, sex, age, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.

Dejana Truck and Utility Equipment is a proud sponsor of GEDWorks, a company sponsored program to help any employee (or their family member) earn their GED as they work for us.