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Hotel Front Desk Supervisor

Delamar Hotel
London, CT Full Time
POSTED ON 1/16/2025 CLOSED ON 3/5/2025

What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Delamar Hotel?

Delamar Mystic- NEW stunning waterfront luxury boutique hotel with views of the Mystic River is seeking an Front Desk Supervisor to join their team!

POSITION: Front Desk Supervisor

REPORTS DIRECTLY TO: Rooms Division Manager

DEPARTMENT: Front Office

RESPONSIBILITIES:

1. Welcome guests on their arrival to the hotel, and wish them well on their departure

2. Ensure guest satisfaction is delivered on a consistent basis

3. Process guest check-in and guest check out according to established Standards & Procedures

4. Ensure all guest requests are properly followed up

5. Adhere to established hotel credit and cashiering policies

6. Responsible for the cash bank-issued

7. Report any guest comments to management via the Front Office logbook

8. Be able to complete any incoming Reservation or inquiry

9. Be familiar with Restaurant, Room Service, and Bar hours and menus

10. Handle all guest complaints according to established procedures

11. Balance all cashiering work at the end of the shift. Reporting any shortage or overage immediately to the attention of the Front Office Manager.

12. Be familiar with all room types and rate structures of DELAMAR.

13. Review daily, the function sheets and Front Office memos to keep abreast of hotel information

14. Follow the established telephone etiquette procedures

15. Be familiar with all emergency procedures

16. Be familiar with the décor and amenities of guest rooms and suites

17. Be familiar with the local area, restaurants, and attractions

18. Ensure safety deposit boxes are issued, accessed, and returned according to the established procedures

19. Assume responsibility for the operations, reservations, and concierge when necessary

20. Coordinate with other hotel departments: Concierge, Bell Staff, Security, Room Service, Engineering & Housekeeping

21. Ensure a clean, tidy, and well-supplied work area

22. Maintain a friendly yet professional relationship with all guests

23. Pre-register or “bump” for the next day’s arrival

24. Prepare and maintain an accurate and up-to-date guest profile

25. To be supportive of junior positions within the department and assist with on the job training of duties as required

26. Supervise the smooth, professional operation of the Front Desk Guest Service Agents

27. Be able to select and change room assignments appropriately as required

28. Ensure that Guest Service Agents perform their duties according to established standards and procedures

29. Ensure that all guest registration information is complete and accurate

30. Ensure that all guest payment and credit information is accurate and adheres to established hotel standards and procedures

31. Ensure that any and all guest requests, preferences, dislikes, and events are accurately recorded in Guest History

32. To personally supervise any room moves performed in the guest’s absence

33. Attend training as required

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Holidays
  • Weekends as needed

Work Location: In person

Salary : $21 - $22

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