What are the responsibilities and job description for the Customer Service/Inside Sales Coordinator position at Delfingen?
The Customer Service Coordinator role is responsible for supporting the day-to-day activities of the organization, alongside the outside sales team, in order to support current business, and to achieve overall customer satisfaction. These support activities may include, but are not limited to, internal and external customer interaction; creation of quotes and quote letters; presentation creation; processing customer purchase orders; dealing with plant, supplier, and logistic matters; and maintaining the integrity of document and data files.
Job Duties
- Process customer requests for quotations for standard products in the system within 24-48 hours.
- Work closely with Business Development Managers to process requests for quotations for non-standard products in the system according to written procedure.
- Process New Part Entries into the system.
- Prepare sample requests adhering to sample procedure based on availability or standard and quoted non-standard sample lead times.
- Support Business Development Managers with special projects as necessary.
- Direct interaction with both internal and external customers on a daily basis.
- Develop good working relationships with each assigned customer, external and internal, to know and understand their business/duties in order to better manage and work together with the customer.
- Review customer blanket purchase orders when issued for accuracy.
- Lead or support in the creation of quotes and quote letters.
Requirements
- Previous experience in a similar role (sales, customer service, purchasing, manufacturing and/or logistics).
- Strong computer skills
- Proficient with Google Apps (Mail, Calendar, Drive, Docs, Sheets, and Slides)
- Proficient with Microsoft Office Tools (Word, Excel, PowerPoint)
- Familiar with a professional office environment.
- Attention to detail; able to perform duties in a dynamic environment.
- Excellent organizational skills for electronic and physical data storage.
- Data and document integrity management
- Self-motivated / independent thinker, able to work on own with minimal supervision, error free.
Delfingen is a global leader in protection and routing solutions for electric and fluid on-board networks. You will have the opportunity to grow within our innovative and dynamic international Group, that has based its success on the strength of human values. We are working together every day, motivated by common values: responsibility, entrepreneurship, solidarity and harmony which allow us to contribute to the growth of DELFINGEN.
According to the results of our 2021 internal satisfaction survey, 94% of our coworkers consider DELFINGEN to be a great place to work. Great things are happening at Delfingen! Find out more at www.delfingen.com and follow us on LinkedIn, Twitter, YouTube and Instagram.
Job Type: Full-time
Pay: $41,000.00 - $44,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- Niagara Falls, NY 14304: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
- Inside sales: 1 year (Preferred)
Work Location: In person
Salary : $41,000 - $44,000