State Director - IDD Residential Living

Delta Community Supports, Inc. (“Delta”) is searching for a strategic and innovative leader to serve as the State Director for the Pennsylvania Community Living division. Reporting to the Chief Operating Officer and serving on the Community Living leadership team, this individual will encompass forward thinking in best practices. This leader will join our organization at a critical time and partner with colleagues to transform the day to day operations of the Community Living division in Pennsylvania.

Delta is a non-profit corporation, operating in Pennsylvania and New Jersey. Since 1977, Delta has been empowering individuals to live fulfilling lives through a wide-range of community-based services. From our foster care and adoption services to support services for adults with developmental disabilities, we help people grow and thrive through all stages of life.

Our mission is to enrich the lives of individuals and families through outstanding community-based supports and mutually rewarding relationships. The people we support and their families are our most valued customers. We start by making it all about them. Nothing makes us happier and prouder to say that on an annual basis over 2000 people are assisted by the services Delta provides.

The State Director Promotes the community support of people with developmental and intellectual disabilities and their families by overseeing state-wide service delivery, through supervision of Regional and Associate Directors and other personnel in providing supports necessary to managing the day to day operations of regional services. The director ensures that identified outcomes are achieved through effective and timely delivery of services by utilizing data collection, analysis and process implementation. A key element of this position is the responsibility to oversee multiple locations while maintaining the highest standards of quality. In partnership with other leaders in the organization, the director creates opportunities to demonstrate long lasting, impactful and positive outcomes for work life satisfaction of staff.

Principal Duties and Responsibilities:

• Develop innovative, high quality support initiatives in keeping with regulations and guidelines
• Work closely with the management team in all aspects of program management, service delivery, program implementation, staffing issues, staff development and community support
• Ensure that all sites and services at sites are in compliance with contracts and reporting requirements, and help develop and monitor measurable outcomes
• Lead and make recommendations for ways to improve coordination and integration of programs
• Maximize the development and capacity of staff to advance the mission and values of the organization and be an employer of choice
• Ensure the full capacity of programmatic resources
• Monitor the development and implementation of high quality individual support plans
• Monitor the quality and quantity of supports provided through direct observation, verbal and written reports and various assessment procedures
• Monitor compliance with organization, state and accreditation agency policies and procedures
• Maintain productive communications with support coordinators, consultants, psychiatrists and healthcare professionals
• Promote and ensure effective interdepartmental communications and cooperation
• Participate in budget planning and monitor the expenditure of company funds and funds entrusted to company by individuals
• Ensure the preventative maintenance and repair of regional properties and equipment with the Facilities Department
• Interpret the operations of the company to other agencies, local and state officials, the general public, potential customers and other interested parties
• Respond to implementation plans and processes to comply with new regulations or requirements
• Lead the development of processes to assure all compliance standards are met
• Deliver messages aligned to the organization brand
• Collaborate on development of marketing plans which may include service improvement in assigned departmental area, service promotion, and audience messaging
• Monitor trends and keep current in regulatory requirements and service delivery best practices
• Cooperate with company and regulatory agencies for personnel during any inspection or investigation
• Represent the organization in professional associations and state agencies as appropriate
• Promote and participate in the organization's risk management program, addressing the health and safety of individuals and employees
• Prepare required reports for the company as well as funding, regulatory and accreditation agencies.
• Promote and demonstrate ethical and professional conduct at all times ensuring employees conduct themselves in an ethical and professional manner
• Promote continuous quality improvement projects and ongoing performance measures
• Work cooperatively with support functions such as Facilities, Human Resources, IT and Finance to ensure effective delivery of services
• Perform such other duties that may be assigned

Position Requirements:

• Strong working knowledge of relevant federal, state and local laws, regulations and guidelines
• Strong presentation skills; Ability to use excellent oral and written communications skills
• Strong analytical and problem solving skills
• Strong customer service and collaboration skills
• Ability to work effectively with people, facilitating their growth and development
• Fully proficient at an advanced level in Microsoft Office, especially Word, PowerPoint and Excel and the ability to learn new and emerging software
• Fully proficient in the operation of computer application systems at an advanced level
• Ability to read, write and speak English and communicate effectively with all constituencies of a diverse community; perform arithmetical calculations
• Ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds; demonstrated commitment to diversity, equity and inclusion
• Ability to use telephone, voice mail, copier, facsimile machine, computer and calculator
• Aptitude for balancing multiple priorities with strong organization, time management and prioritization skills.
• Ability to self-direct, self-pace, multi-task and function well under the pressure of deadlines and conflicting priorities.

Position Qualifications:

• Master’s Degree in a social service field, management or public administration
• Valid driver’s license in the state of residence
• Eight (8) years of experience in providing community based supports in the IDD field, including four (4) years in a senior management capacity. Appropriate additional experience may be considered in lieu of the educational requirements.

Competitive Benefits Include:

Group health, dental and vision insurance; flexible spending accounts; short-term disability and group life insurance; 401(k) with matching contributions; Employee Assistance Program; voluntary benefits; as well as paid vacation, personal time, sick time and holidays.

The organization is an Equal Opportunity Employer and we’re committed to diversity and equal opportunity in our recruitment and hiring. Qualified candidates of all backgrounds are welcome and encouraged to apply for this position.

To apply: Please submit your cover letter, resume and a list of three professional references. Applications that fail to include all three items cannot be considered.

EOE M/F/D/V

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

To Apply:

Please submit your cover letter, resume and list of three professional references to: https://deltaweb.org/careers/

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

COVID-19 considerations:
COVID-19 considerations:
Employees are subject to COVID-19 precautions and requirements as issued by the PA Executive Orders and Delta Community Supports.

Education:

• Master's (Required)

Experience:

• Residential IDD: 8 years (Preferred)
• Senior Management: 4 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location