What are the responsibilities and job description for the Front Desk Representative position at Delta Disposal?
Are you a dedicated and customer-focused professional looking to be a part of a reputable organization? Look no further! Delta Disposal, the leading trash and recycling hauler serving Delta, Schoolcraft, and Northern Menominee counties, is currently seeking a Front Desk Representative to join our dynamic team. If you thrive in a fast-paced environment, possess exceptional communication skills, and have a passion for providing excellent customer service, we want to hear from you!
About Delta Disposal
With a legacy of over 50 years, Delta Disposal has been a cornerstone of reliable waste management services in our community. We pride ourselves on delivering exceptional quality and service to our customers, and we're excited to welcome a new Front Desk Customer Service Representative to our dedicated team.
Responsibilities
- Greet and assist customers in person and over the phone, providing information about our services, pricing, and scheduling.
- Manage incoming calls and inquiries, directing them to the appropriate departments or resolving them independently.
- Process customer orders, service requests, and payments accurately and efficiently.
- Maintain organized records and documentation of customer interactions and transactions.
- Collaborate with various departments to ensure smooth operations and timely customer service.
- Handle customer complaints and concerns with patience, empathy, and a commitment to resolution.
- Multitask and thrive in a fast-paced environment while upholding a high standard of service.
Qualifications
- Strong interpersonal and communication skills, both written and verbal.
- Detail-oriented mindset with excellent organizational skills.
- Ability to work effectively under pressure and handle multiple tasks simultaneously.
- Prior customer service experience, preferably in a front desk or reception role.
- Proficient computer skills, including Microsoft Office Suite and data entry.
- Dependable and punctual with a strong work ethic.
- Enthusiasm for assisting customers and providing top-notch service.
Work Hours
- This is a full-time position with the following work hours:
- Monday to Friday 8:00 AM - 4:00 PM
Join Delta Disposal's team and contribute to our commitment to excellence in customer service. Apply now to embark on a fulfilling career journey with us!
Job Type: Full-time
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work setting:
- In-person
Work Location: In person
Salary : $15 - $16