What are the responsibilities and job description for the Dispatcher/Customer Service Coordinator position at Done Right Today Plumbing and Drain Cleaning?
Dispatcher / Service Coordinator
Done Right Today, a dynamic, family owned and operated Plumbing business is growing again! We are seeking a highly skilled Customer Service Coordinator/ Dispatcher to join our team at our Wilmington, DE location. Full time position Monday – Friday 8:00 AM to 4:30 PM
Responsibilities
- This position is responsible for scheduling and dispatching Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service
- Our associates must have strong skills and a willingness to learn and grow
- Strong customer service attitude
- Excellent interpersonal skills with the ability to interact with all types of customers
- Able to plan and schedule work rather than just react
- Able to "think on your feet" to provide customers with needed information for their specific installation or repair
- Ability to work as part of a team
- Service and making sure all ticket information is entered in the computer correctly
- Primary Responsibilities include answering calls, scheduling and dispatching technicians, generating and running productivity & marketing reports
- Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software
- Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated
Qualifications
- We are looking for someone with 3-5 years of customer service experience (HVAC / Plumbing experience is a plus)
- Dispatch experience
- Customer service experience
Benefits
- You will be given an opportunity to grow professionally, personally and financially
- We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits
- Paid vacation, paid holidays, and medical benefits
Please email all resumes to raitken@donerighttoday.com
Job Type: Full-time
Pay: Up to $23.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Dispatching: 2 years (Preferred)
Work Location: In person
Salary : $23
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