FOH Supervisor (Porters Neck)

Drift is a cafe founded on the principle of stripping back the unnecessary. We serve simple, fresh, holistic foods and beverages while offering an interactive experience. As a team, we are united by this everyday. We appreciate coffee, love serving good food, offer an engaging atmosphere, cleanup after ourselves and open our arms to anyone who comes through the door. Our crew wants to make each and every visit something to remember.

This is a new Drift location opening in Porters Neck in early May. All staff training would take place in mid/late April. Training would last around a week and a half, before opening day.

About the job:
As a FOH Supervisor, they are required to supervise the floor when the General Manager is off, including maintaining a proper flow of service for hosts, servers, and the kitchen. On weekend days, they would work alongside the GM and ensure all aspects of service are operating smoothly. They must be a strong leader and communicator, while attending to all aspects of the floor during the shift. They are a positive influence through training and education for other baristas and strive for the highest of standards in drinks, guest interactions, attitude and brand ambassadorship. They must be able to handle high-volume stress, be able to multi-task throughout the shift, and offer customer service to all guests in the building. The role is constantly sharpening their knowledge on coffee and the tools used to make great tasting drinks. This is a role for someone who has already demonstrated a high level of skill and performance in coffee, food and hospitality and wants to lead others to do the same.

This is a full or part time position based in Wilmington, NC and this role will report to the store General Manager. Must be available for weekends.

You will:

• Deliver impeccable hospitality to our guests and your fellow teammates
• Train, develop and up-skill baristas within your store and the Drift ecosystem
• Be knowledgeable of coffee beverages and cafe menu items
• Focus on team workflow, constantly improving to provide the highest levels of hospitality and efficiency
• Follow Drift recipe guidelines, training protocols and sanitation procedures
• Support your team in keeping the cafe running smoothly and beautifully
• Communicate all issues and concerns with the General Manager. Work closely with Kitchen Manager on days the General Manager is off.
• Supervise the floor with the General Manager and be able to execute service well and understand when and how to assist fellow teammates.

You are:

• Someone who shares knowledge and passion with others
• A role model for others who is an example of our coffee, food quality and hospitality standards in how you approach preparation and serving our guests
• Comfortable in a high stress & fast paced work environment
• Great at training, mentoring, and managing crew members
• Excited to grow as a leader in your cafe and at Drift, more broadly by learning and developing yourself in coffee, food, cafe operations, and people development and management

You have:

• 2 years of food service experience
• Shift Supervisor or Floor Manager experience
• Strong communication skills and ability to maintain a proper flow for service
• Existing ServSafe Certification, or completion within 60 days post-hire
• Hospitality and customer service skills

Hours, Pay & Benefits:

• Full time benefits include Health/Vision/Dental Insurance and Paid Time Off
• $20 - $22 per hour
• Free coffee drinks during shift
• Discounted food items and merchandise
• Development opportunities
• Gain in-depth hospitality and retail knowledge
• 401k

If you want to be a part of something that is fresh, exciting and challenging, apply and join us.

Job Types: Full-time, Part-time

Pay: $20.00 - $22.00 per hour

Expected hours: 25 – 35 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $20 - $22