Customer Care Admin Coordinator

Duke Manufacturing has been an industry leader in food service equipment since 1925. For 100 years, our customers have come to count on our team of creative, problem-solving specialists for unmatched customer experience and equipment that helps them be more successful.

The Customer Care vision is to positively impact our customers experience with every interaction they have with Duke; before, during and after the sale. We will improve our reputation and further the Purpose, Vision and Values of the company and increase the likelihood of repeat business. We will apply our product, customer, and problem-solving experience to resolve our customer's needs rapidly and in keeping with the represented Value Streams strategies.

Required Skills

The Customer Care Administration team has the responsibility for delivering first in performance of our customers' needs before, during, and after the sale. This includes quoting, order management, order entry and customer support processes. Required skills include:

• Ability to work collaboratively in a team environment
• Ability to effectively handle customer-related complaints and issues
• Strong customer negotiation skills
• Ability to tolerate interruptions
• Ability to adhere to a strict timeline
• Ability to check others' work for accuracy
• Ability to interact with customers effectively and build rapport
• Ability to manage time effectively
• Ability to be proactive and a self-starter
• Ability to multitask
  
  

Duke is an equal opportunity employer.