What are the responsibilities and job description for the Agent Support Coordinator position at Ebby Halliday Companies?
Responsibilities
Working hours are M-F 8 AM – 5 PM
Benefits
Based salaries ($40K for Real Estate Assistant)•
Paid holidays & vacation
Assists Branch Sales Leader and Office Administrator in support of Associates, corporate staff, and associated vendors. Possess good oral and written communication skills. Must be computer literate, especially in Google-based applications (Drive, Docs, Sheets, etc), Microsoft Word, Excel, Print Shop (or similar), NTREIS (MLS) programs, with additional ability to assimilate to company computer management programs
Listing Management: (30@%)
Create a daily listing MLS search for the assigned office.
Add seller information (Data feeds into Lone Wolf automatically)
Confirm the commission percentage for the listing. If commission percentage is not to company policy missing Addendum to Listing Agreement, need to notify Sales Leader before proceeding. (Data feeds into Lone Wolf automatically)
Add to Lone Wolf-Active Hip Pocket listing
Confirm prices changes (create daily MLS listing price change search for assigned office) (Data feeds into Lone Wolf automatically)
Confirm listing cancellations & withdrawals (Data feeds into Lone Wolf automatically)
Confirm re-listed listings (Data feeds into Lone Wolf automatically)
Manage listing expiration alerts (Data feeds into Lone Wolf automatically)
Technology Advocate (20%-30%)
Assist the sales leader in providing general training on all Ebby technology tools.
Create and implement training/workshops in areas of expertise.
Onboarding of new agents with Technology Tools
Additional Responsibilities (20%-30%)
Manage the office TV slideshow
Manage the agent headshot company website
Request Co-op Brokers W-9 request
Work Orders in Service Channel
Add/Delete Alarm codes
Add/Delete Names in copiers
Change AO’s to CP (daily)
Send CDA’s to title companies (daily) 10 days before closing
Check SS checklist before sending
Request missing docs to send CDA
Stock and order supplies (daily stocking)
Order signs/riders as needed
Contact Ricoh and order supplies
Maintain Phone Duty Schedule (with Mike and in the drive)
Thank You for letters to Buyers
Prepare slide show for office meeting
Just Sold cards
Just Listed cards
Maintain Google Drive
Maintain Agent phone roster
Maintain Core Services wall
Request W-9’s as needed
Accept closing packets daily (if applicable): Close listings in MLS
Write closing from CD on CDA
Verify checks match CDA
Send closing docs to SS, leaving only CDA red on the checklist
Change status in SS to “File Complete
Performance Expectations
Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
Perform responsibilities as directed, achieving desired results within expected time frames and with a high degree of quality and professionalism.
Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
Take personal initiative to assist office administrator and staff during lighter workflow periods.
Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
Follow the company HR Policy, the Code of Business Conduct, and all subsidiary and department policies and procedures, including protecting confidential company information, attending to work punctually and regularly, and following good safety practices in all activities.
Qualifications
Education:
Minimum of high school diploma or the equivalent.
Experience:
One to three years of clerical or administrative experience.
Knowledge and Skills:
Knowledge of real estate, title and/or mortgage business preferred.
Strong computer/technology skills: proficient in Microsoft Office products.
Must possess strong organizational skills; ability to multi-task; accuracy/quality; detail-oriented.
Strong interpersonal skills, a customer service focus, and the ability to work as a member in a team-oriented environment.
Demonstrated verbal and written communication skills, including presentation ability