What are the responsibilities and job description for the Collections Specialist position at Electronic Waveform Lab INC?
Description
The Opportunity
H-Wave is seeking a Collections Specialist to join the operations team. The ideal candidate is an excellent communicator, is detail-oriented, and enjoys working on a team.
A day in the life of an H-Wave Collections Representative consists of calling adjusters, attorneys, and lien reps to negotiate the settlement of liens and outstanding balances, all while maintaining and building professional relationships.
The Company
H-Wave is the very best in drug-free pain relief and rehabilitation! Our team puts patient outcomes above all else, we treat customers and co-workers like family, and we’re passionate and “all-in” for what we get to do every day.
For over 40 years the H-Wave electronic stimulation device has been used to reduce medication usage, manage pain, and speed recovery from surgery or injury. We provide physicians in the VA, workers compensation, auto insurance, and personal injury markets with a more effective drug-free alternative; which helps their patients live a better life, and improves the efficiency and success of physician offices with more satisfied patients.
The Job
- Administer collections according to required policies and procedures and develop/cultivate strong relationships with all customers and payors
- Review explanation of reviews and benefits, and bill codes to ensure proper codes for payment
- Regularly follow up on settlements and confirm payments are received
- Maintain up-to-date knowledge of state labor codes and guidelines including Laws governing collection efforts for durable medical equipment (H-Wave) and continuing education workshops to gain more skills yearly
- Delivers excellent customer service and meets the needs of all our customers while executing high volumes of calls
The Benefits
- Medical, Dental, Vision, and Life Insurance
- 401(k) matching up to 6%
- PTO
- Flexible Spending Account
- Pet Insurance
Requirements
- One or more years of collections and customer service experience
- Excellent writing and verbal communication
- Proficient in Microsoft Office and comfortable with web applications and databases
- An outgoing and positive personality who is eager to learn
- Ability to work in a fast-paced environment, meet deadlines, and handle pressure
Salary : $21 - $26
