What are the responsibilities and job description for the Front Desk Receptionist/Patient Care Coordinator position at Ellevate Med Spa?
A renowned medical spa in Chelmsford, MA is seeking a highly motivated and experienced Front Desk receptionist to join our team. As the Front Desk team member, you will play a pivotal role in ensuring the smooth operation of our medical spa and creating a warm and welcoming atmosphere for our clients. This opportunity offers competitive compensation and a supportive team environment.
**Position Overview: **
We are looking for an experienced professional to join our front desk team. Your responsibilities will include working with the front desk team, completing daily administrative tasks, and providing exceptional customer service. The ideal candidate will have a strong background in customer service and a passion for the beauty and wellness industry.
**Key Responsibilities: **
- Greet and check-in clients, ensuring a warm and welcoming experience.
- Answer phone calls, schedule appointments, and manage client inquiries.
- Verify client information, payments and necessary documentation.
- Coordinate with medical staff to ensure seamless appointment scheduling and client flow.
- Maintain cleanliness and organization of the front desk and reception area.
- Handle billing, payment processing, and maintain financial records.
- Resolve client concerns and issues in a professional and empathetic manner.
- Assist in marketing and promotional activities.
- Maintain a strong knowledge of our services, treatments, and products.
- Requires occasional lifting up to 75 lbs
**Qualifications: **
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Previous experience in a medical spa, wellness center, or similar environment.
- Strong leadership and supervisory skills.
- Excellent communication, interpersonal, and customer service skills.
- Proficient with scheduling software, Microsoft Office, and other standard office tools.
- Detail-oriented, organized, and capable of multitasking.
- Ability to maintain confidentiality and handle sensitive client information.
- A passion for the beauty and wellness industry.
**How to Apply: **
If you are a dedicated professional with a passion for providing exceptional customer service and leading a team, we would love to hear from you. Please send your resume and a cover letter detailing your relevant experience and why you'd be a great fit for this role.
This is an equal opportunity employer. We encourage candidates of all backgrounds and experiences to apply.
Join our team and be a part of a spa that helps clients look and feel their best every day. Elevate your career and embark on an exciting journey with us!
Job Types: Part-time, Full-time
Pay: $17.00 - $21.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Free parking
- On-the-job training
- Opportunities for advancement
- Paid time off
- Paid training
Healthcare setting:
- Med spa
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $17 - $21