What are the responsibilities and job description for the Front Desk Support Staff position at Family Recovery Center?
About us
Family Recovery Center is dedicated to providing high quality, cost effective, holistic services addressing chemical addiction, mental health disorders and other health care needs to promote community wellness. $250 bonus after 90 days.
Receptionist/ Clinical Support Staff
Family Recovery Center is hiring a friendly organized individual to become a member of our support staff. This is a full-time position (40 hours a week).
Location
This position is located in 1010 North 6th Street, Steubenville, Ohio.
Responsibilities
Greet clients, relay messages, and accept client payments.
Provide various in-office support to staff:
- Type any correspondence, forms, proposals, and documents (including confidential material) of the agency.
- Perform clerical tasks such as copying and collating.
- Prepare new and revise forms when needed by the clinical department.
- Sort and distribute mail daily.
Answer phones:
- Direct calls according to level of urgency.
- Refers any crisis call to appropriate counselor, and then assists as necessary.
- Obtain information required for completion of phone demo when the client calls and enter accurate information into the Cerner software program.
- Schedule appointments
Manage client records:
- Assist with the filing/scanning of chart work
- Maintain the files per established procedures
- Scan file into electronic health record
- Edit file from electronic health record.
- Scan and file documentation into client charts.
Complete Client Intake Interviews:
- Review client’s fee income, reductions to income, family size and any pertinent information to determine a fee percentage based on the sliding scale.
- Complete all intake paperwork required and input all required information into the client’s record.
Skills
Successful candidates must:
Have excellent communication and organization skills
Possess computer literacy
- Experience operating Cerner is a plus
Have the ability to maintain a high level of confidentiality
Work Remotely
- No
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Computer skills: 5 years (Required)
- Customer service: 3 years (Required)
Work Location: In person
Salary : $12 - $13