Front Office Support Specialist

Our Mission: Empowering People to Achieve Independence Through Housing

We serve our mission by following our Core Values of Service, Integrity, Quality, Teamwork and Commitment. We help people to the best of our abilities, stay true to our word through action, work together to achieve goals, exceed the average, strive for excellence and are dedicated to our Mission. If our Mission and Core Values speak to you, we have an opportunity for you to serve our clientele.

Fargo Housing & Redevelopment Authority offers competitive pay and outstanding benefits. The benefits package includes health, dental, vision, life, and supplemental insurances with low premiums and excellent coverage, a retirement plan with a generous employer match, health and flex spending accounts, and generous paid time off to include 10 paid holidays, vacation, sick leave and personal leave.

Our work culture is mission driven. We feel our work has purpose. Guided by our Core Values, we strive for a culture of accountability and support towards one another. Our common thread is one of advocating for those who need help to attain housing. And we take pride in using our various areas of expertise to do that.

Application deadline: 10/25/2024

This position is located in Fargo, ND and is not a telecommuting position.

Job Title: Front Office Support Specialist

Classification: Non-Exempt

Employee Appointment: Full-Time

Reports To: Administrative Manager

Supervision Exercised: None

Job Purpose: The Front Office Support Specialist is responsible for providing a point of contact for walk in clients and applicants, incoming telephone calls, and providing administrative support to the eligibility specialist.

ESSENTIAL FUNCTIONS

A. Show a demonstrated interest in FHRA’s mission: Empowering People to Achieve Independence Through Housing

B. Adhere to FHRA’s Core Values

1. Service: helping people to the best of our abilities

2. Integrity: staying true to our word through action

3. Teamwork: working together to achieve goals

4. Quality: exceeding the average, striving for excellence

5. Commitment: dedication to the FHRA Mission

C. Provide front office support during business hours of 8:00 AM to 4:30 PM, Monday through Friday.

1.Perform office opening procedures at 8:00 AM and office close-down procedures at 4:30 PM daily.

2.Answer multi-line phone system and direct calls as needed.

3.Greet and direct residents and visitors in-person, over the phone and through email as needed to the appropriate department or staff in a timely manner

4.Open mail and distribute to correct employee.

5.Grant access to the building by following FHRA Visitor Policy.

6.Assist clients and applicants with questions and concerns.

7.Receipt rent checks that come into the office.

8.Use Yardi and Rent Cafe software to find client information.

9.Assist clients and tenants in Rent Cafe with registration, payments and recertifications.

10.Assist Eligibility Specialist collect verifications needed to complete intakes and assist with background checks.

11.Maintain a professional and personable demeanor while working with a diverse population in a non-judgmental way.

12.Manages the front desk area, ensuring it is organized and welcoming.

Minimum Qualifications

1. Graduate of trade or technical school in the secretarial field or mental health field; or a combination of education and experience to perform job duties as described.

2. Practical knowledge of Microsoft Office Suite required.

3. At least two years of practical work experience in secretarial or office support position.

4. Must possess working knowledge of the general nature of rules, procedures, and methods related to the care and well-being of people with mental illness and/or chemical dependency.

5. Must have a high degree of interpersonal skills required to be able to communicate with, motivate, and/or facilitate.

6. Must pass a criminal background investigation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Work Environment

This position works within an office environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.

Position Type/Expected Hours of Work

This is a full-time position. Regular hours of work days are Monday through Friday, 8:00 AM to 4:30 PM.

Travel

The ability to travel is not required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change by FHRA management to fit the Mission of the FHRA.

Competencies and Characteristics of a Successful Office Holder:

Ethical Conduct: Adheres with the rules and standards set by the Mission and Core Values of the FHRA and federal, state and local laws for housing authorities.

Client Focused: Committed to the understanding of client needs and successfully applying them to FHRA programs.

Results Driven: Can be counted on to exceed goals successfully; mission-driven, bottom-line oriented; steadfastly pushes self and others for results.

Motivating Others: Empowers others; invites input from each person and shares ownership and visibility; makes everyone feel his/her work is important; is someone people like working with.

Community Development: Develops strong external loyalty to the mission and values of the organization.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Ability to Relocate:

• Fargo, ND 58102: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $21