IT Systems Engineer

Location: USA, California, Riverside - Hybrid

Due to growth and our commitment to continual improvement, we are looking for an experienced Engineer to join our multi-disciplined IT & Security team.

This role will require travel to our Data Center located in Riverside California approximately once or twice a month.

Reporting to the Head of IT & Security and the Cyber Security Lead the successful candidate will be responsible for the following:

• Troubleshooting network and software issues.
• Installing, configuring, and maintaining software and hardware-based IT and Security systems.
• Supporting all cloud-based SAAS and PAAS solutions.
• Understand the organization's IT and Security challenges, IT & Security strategy, and testing and ensuring proper and secure functionality of IT Systems.
• Investigation of security events and incidents
• Resolution of service requests, incidents, and problems
• Identification and remediation of vulnerabilities
• Coaching staff on newly developed hardware and software systems
• Testing, troubleshooting, and configuring software, hardware, and network systems both on-prem and within cloud hosting environments.
• Experience with IAC (infrastructure as code) methodologies utilizing tools such as Terraform, Ansible, Docker, etc
• Scripting experience with languages such as; powershell, Bash, Python, etc
• Work in Data Center to bring servers and switches online
• Perform regular inspections and reporting of all critical infrastructure systems (HVAC, Electrical, Fire)
• Support the Systems & Infrastructure Lead with data center rack and server layout and capacity & growth planning.
• Provide on-site support in the Data Center during incidents, RMA, project, and maintenance activities
• Provide tier II support for data and network systems infrastructure
• Provide planning and vendor oversight for network change activity
• Deploy and maintain hardware onsite including; Physical servers and storage appliances, network hardware, and power equipment i.e. UPS
• Maintain inventory of all hardware
• Deploy and maintain new data center infrastructure
• Diagnose the root cause of technical issues in the data center

The ideal candidate will be able to meet most of these requirements:

• Minimum of 3 years experience in a varied IT System Management role.
• Experience following change management and similar ITIL best practice
• Excellent written and verbal communication skills in English, other languages are a plus.
• Experience managing and configuring various hypervisor technologies including; Hyper V, Open-Stack and vSphere.
• Experience managing and supporting users on Microsoft Azure, Amazon AWS and IBM cloud.
• Strong knowledge of security technologies, including NGFW, WAF, IPS, EDR, NDR, AV, MDM, MFA, SIEM, email security, patch management, vulnerability management and vulnerability scanning
• Demonstrable passion and enthusiasm for security, including the ability to keep current with the latest threats, technologies and trends.

Beneficial Qualifications: CCNA, ITIL, IBM, MCDST, BICSI

• Experience working in a Data Center environment or similar
• Ability to pass required government security clearance
• Experience in a raised floor enterprise-scale data center is a plus
• Ability to accurately maintain documentation, spreadsheets, technical schematics and diagrams
• Experience in structured cabling, both fiber and copper
• Experience in repair/replacement of computer/server components and hardware
• Ability to work in a physically demanding setting
• 2nd line level experience managing, Windows and Linux based server operating systems
• Basic understanding of AC/DC power principles, data center power distribution and data center best practices
• Must exhibit excellent written and verbal communication skills in English
• Must be a proactive, self starter eager to learn and show initiative.