What are the responsibilities and job description for the Customer Success Manager position at Finch?
Client Success Manager
About The Finch Team
We are a global company with employees on 3 continents and we work very closely together to create the most powerful advertising management platform on the planet. We are a diverse group by background, but we are a very close group by common cause and relationships. Being a Fincher means something to all of us. It characterizes integrity, trust, commitment, grit, and ambition. Our culture is rich, but yet very simple. Respect, fun, and individual performance are key values we live by.
We are a small team of experienced industry experts who love to solve challenging problems and have fun in the process. We are extremely passionate and have a work environment based on trust and integrity.
Finch offers a very attractive compensation plan, benefits, health insurance, and a truly unique work environment.
Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Client Success Manager. The Client Success Manager will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving retention and growth. The ideal candidate will have a passion for customer success and digital marketing, excellent communication skills, and a strong understanding of marketing principles.
Responsibilities:
- Build lasting relationships with your accounts that sets us apart from the competitors.
- Execute a meaningful, prompt, accurate and reliable advisor role with your accounts with a clear demonstration of understanding digital advertising.
- Define clear success plans for your accounts with supporting engagement and communication plans.
- Monitor and report on account performance focused on ARR, Churn, Growth, and Renewal success.
- Become a trusted advisor by being an expert aligned to the customers success expectations.
- Farm growth opportunities and pass them through defined workflows.
- Keep client contacts current on the latest news, training, services, and product changes.
- Maintain thorough and consistent customer records via CRM software.
Qualifications:
- 2 years experience as a CSM or Account Manager focused on account management, development, and revenue responsibility.
- 2 to 5 years experience with Digital Marketing, paid media management, and/or Agency experience.
- Prior experience defining and implementing success and engagement strategies for accounts.
- Strong communication and interpersonal skills and an ability to build professional relationships at all levels of the organization – internally and externally.
- Understand market trends and keep up to date with the latest developments, trends and technology impacting our function and industry.
- Developed problem solving and negotiation skills.
- Willing to get creative and be innovative to drive continued success.
- Ability to make formal and informal presentations to staff and clients.
- Commitment to learn, improve and be part of our great success story.
