What are the responsibilities and job description for the Customer Service Representative/ Call Center - Remote position at Find Next Hire?
We are hiring for our client - The CIO Awards Africa.
Job Summary
We are seeking a highly skilled and experienced remote Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service, resolving issues, and ensuring customer satisfaction. If you have a passion for delivering outstanding customer service, excellent communication skills, and a strong work ethic, we want to hear from you!
Key Responsibilities
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application today! Please include your resume, a cover letter, and any relevant certifications or references.
Skills: communication,problem solving,customer focused marketing,technical skillset,interpersonal skills,adaptability,attention to detail in data entry,compliance,executive administrative assistance,empathy,time management,knowledge acquisition,emotional intelligence,persuasion,product knowledge,body language,organizational & writing skills,project management skills,call center administration,accounting,bookkeeping,receptionist duties
Job Summary
We are seeking a highly skilled and experienced remote Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service, resolving issues, and ensuring customer satisfaction. If you have a passion for delivering outstanding customer service, excellent communication skills, and a strong work ethic, we want to hear from you!
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner
- Resolve customer complaints and issues in a fair and satisfactory manner
- Provide accurate and up-to-date information about our products and services
- Utilize active listening skills to understand customer needs and concerns
- Collaborate with internal teams to resolve complex customer issues
- Document customer interactions using our CRM software
- Identify and escalate potential issues to team leads or supervisors
- Participate in continuous training and improvement programs to enhance customer service skills
- Meet or exceed customer service metrics and performance targets
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 2-3 years of customer service experience in a call center or similar environment
- Excellent communication, problem-solving, and conflict resolution skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Proficiency in CRM software and technology (training provided)
- Strong attention to detail and organizational skills
- Ability to work varied shifts, including evenings and weekends (as required)
- Customer service certification (e.g., CCSP, CCSR) or equivalent
- Experience in a related industry (e.g., tech, finance, healthcare)
- Knowledge of customer service software and tools (e.g., Zendesk, Freshdesk)
- Bilingual or multilingual skills (optional)
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment
- Proficiency in CRM software and technology
- Strong attention to detail and organizational skills
- Ability to adapt to changing priorities and processes
- Empathy and understanding of customer needs and concerns
- 1 year of experience in a customer-facing role, preferably in a call center or similar environment
- Proven track record of consistently meeting or exceeding customer service metrics and performance targets
- Experience with CRM software and technology, such as Salesforce, Zendesk, or Freshdesk
- Familiarity with customer service protocols and procedures, including escalation procedures and conflict resolution
- Experience working in a fast-paced environment with changing priorities and deadlines
- Previous experience in a related industry (e.g., tech, finance, healthcare) is an asset
- Experience with multi-channel customer support (phone, email, chat, social media) is preferred
- Competitive salary and benefits package
- Ongoing training and professional development opportunities
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Flexible scheduling and remote work options (as applicable)
- Comprehensive health and wellness program
- Employee assistance program (EAP)
- Paid time off (PTO) and holidays
- 401(k) or retirement plan with company match
- Discounts on company products or services
- Opportunities for career advancement and growth
- Our customer service team is located in a comfortable office space and also remote friendly
- We offer a collaborative and dynamic work environment with a focus on teamwork and support
- Our team is led by experienced and supportive managers who prioritize employee development and growth
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application today! Please include your resume, a cover letter, and any relevant certifications or references.
Skills: communication,problem solving,customer focused marketing,technical skillset,interpersonal skills,adaptability,attention to detail in data entry,compliance,executive administrative assistance,empathy,time management,knowledge acquisition,emotional intelligence,persuasion,product knowledge,body language,organizational & writing skills,project management skills,call center administration,accounting,bookkeeping,receptionist duties
