Premium Service Hospitality Representative

SUMMARY OF JOB:

The Premium Service Hospitality Representative position is an entry-level, part-time, temporary role starting Monday, August 19, and concluding Friday, February 14, 2025. Based in Las Vegas, this position involves daily office work leading up to the Formula 1 Las Vegas Grand Prix, taking place November 21-23. During race week, responsibilities will shift to training and overseeing race week staff and assisting clients across all Hospitality areas of the circuit. This six-month seasonal role reports to the Premium Service Manager and operates under the guidance of the Assistant Vice President of Premium Service.

Est. 25 Hours/Week

Part Time/Temporary

Anticipated Dates of Work: August 19, 2024 - February 14, 2025

ESSENTIAL FUNCTIONS:

• In the weeks leading up to race weekend, complete various outbound call campaigns to guests attending the Grand Prix.
• Assist in all pre-event service calls and email campaigns including inbound and outbound efforts.
• Address and resolve client inquiries, complaints, and requests promptly and professionally.
• Commitment to delivering exceptional customer service and enhancing the client experience
• Assist with planning and executing event(s) leading up to race week with the intent of entertaining and servicing current and potential ticket holders.
• Communicate effectively with all stakeholders to ensure a unified approach to service delivery.
• Update CRM and customer data profiles to maximize data driven decision making.
• Implement and uphold premium service standards, ensuring all interactions and services reflect the organization’s commitment to excellence.
• Maintain a calm and composed demeanor in high-pressure situations, leading the team by example.
• Work closely with the marketing, sales, and operations teams to align hospitality services with organizational goals.
• Continuously evaluate and improve service protocols to enhance the client experience.
• Other responsibilities as needed

RACE WEEK FUNCTIONS:                                                            

• Ultimately will act as an extension of our Full-Time Service Team and will assist in managing hospitality areas serving as a liaison to other staff, vendors, and partners.
• Handle escalated client issues, report necessary issues to command, and ensure that management is informed and involved in further escalations.
• Resolve ticketing, seating, and wayfinding issues encountered by guests.
• Identify opportunities to create memorable experiences that are unique to our clientele.
• Handle VIP and high-profile guests with the utmost professionalism and discretion.
• Work with Ticket Operations when necessary to assist with ticketing needs, lanyard/credential distribution, and wrist banding.
• Lead, train, and supervise a team of hospitality staff to ensure high performance and service standards.
• Assist in briefing part-time staff on any key information prior to gates opening each event day.
• Schedule and coordinate staff shifts, ensuring adequate coverage in hospitality areas during peak times.
• Manage hospitality inventory, including supplies, equipment, radios, and promotional materials.
• Lead in the pre/post-event checklists of all hospitality areas to ensure expectations are met.
• Monitor and manage hospitality areas to ensure they meet company standards and client expectations.
• Implement effective solutions to operational challenges, ensuring minimal disruption to clients.
• Retain an extensive knowledge of LVGP policies and procedures, seating sections, and key race personnel.
• Collaborate with event organizers, vendors, and internal departments to ensure seamless service delivery.
• Other responsibilities as needed

PREFERRED QUALIFICATIONS:

• Excellent communication and interpersonal skills, capable of building strong client relationships.
• Strong problem-solving abilities and a proactive approach to addressing challenges. Solution oriented.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Salesforce CRM.
• Strong organizational skills and attention to detail, ensuring high standards of service delivery.
• Experience working in fast-paced, high-pressure environments.
• Ability to remain calm and composed under pressure, leading by example in high-stress situations.
• High level of professionalism, discretion, and integrity in handling VIP and confidential information.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as required by event schedules.
• Ability to anticipate client needs and provide personalized solutions.

PHYSICAL ASPECTS OF POSITION (DURING RACE WEEK):

• Frequent walking, standing for long periods of time, and stair climbing.

• Occasional need to carry and move heavy items, when needed.

Las Vegas Grand Prix, Inc. provides equal employment opportunities to all employees and applicants for employment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), parental status, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.