What are the responsibilities and job description for the Assistant Director of People and Culture position at Four Seasons Hotels and Resorts?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.
Assistant Director of People and Culture
Four Seasons Hotel New York Downtown
Our Vision
We are New York’s Luxury Lifestyle Icon.
Our Mission
To inspire meaningful connections…
To Curate Exceptional Experiences…
To deliver passionate service…with kindness, care and a commitment to excellence
Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.
Our Purpose
To Enrich the Lives of Employees, Guests and the Community around us
Our Values
We think differently
We are client obsessed
We have passion
We own it
We Truly Care About Each Other
We have integrity
Join Our Team
The Four Seasons Hotel New York Downtown is looking for a Assistant Director of People and Culture who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Assistant Director of People and Culture, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.
This position reports to the Director of People and Culture for New York Downtown.
WHO YOU ARE: Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Assistant Director of People and Culture, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.
You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.
BASIC PURPOSE: To assist the Director of People & Culture with the direction of all aspects of the People & Culture division including benefits administration, employee relations, talent acquisition, retention of staff, communication to staff, career development of staff, wage & hour compliance, workers’ compensation and legal matters related to hotel employees.
Essential Functions
https://twitter.com/fsnydowntown
https://www.facebook.com/FourSeasonsHotelNewYorkDowntown
We look forward to receiving your application
******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******
Salary expectations- $90,000- $100,000
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.
Assistant Director of People and Culture
Four Seasons Hotel New York Downtown
Our Vision
We are New York’s Luxury Lifestyle Icon.
Our Mission
To inspire meaningful connections…
To Curate Exceptional Experiences…
To deliver passionate service…with kindness, care and a commitment to excellence
Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.
Our Purpose
To Enrich the Lives of Employees, Guests and the Community around us
Our Values
We think differently
We are client obsessed
We have passion
We own it
We Truly Care About Each Other
We have integrity
Join Our Team
The Four Seasons Hotel New York Downtown is looking for a Assistant Director of People and Culture who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Assistant Director of People and Culture, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.
This position reports to the Director of People and Culture for New York Downtown.
WHO YOU ARE: Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Assistant Director of People and Culture, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.
You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.
BASIC PURPOSE: To assist the Director of People & Culture with the direction of all aspects of the People & Culture division including benefits administration, employee relations, talent acquisition, retention of staff, communication to staff, career development of staff, wage & hour compliance, workers’ compensation and legal matters related to hotel employees.
Essential Functions
- Act as an objective 3rd party in employee counseling, problem solving or conflict situation and communicate to Director of People & Culture any circumstances that may raise legal issues for the hotel.
- Identify, analyze and initiate appropriate actions to resolve any unsatisfactory pattern of employee turnover.
- Manage the financial issues for the P&C budget including benefits, labor & salary reports and plan cost effective events within the P&C budget guidelines.
- Conduct regular audits of insurance records, I-9 records, time off allowances.
- Accurately maintain all employment records personally and/or through delegation in Workday.
- Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
- Work harmoniously and professionally with co-workers and supervisors while maintaining the confidentiality of People & Culture.
- Support the Learning & Development function, as needed, including but not limited to Embark, benefits, core and culture standards.
- Organize and supervise all employee recreation programs include holiday parties, children’s party, general meetings etc.
- Respond to and attend any related hearings for all employee claims against the hotel including EEOC, NLRB, Workers’ Compensation, Unemployment and Wage & Hour.
- Actively support the Lead with Care Committee
- Ensure that the cafeteria, employee entrance and lockers rooms are clean and orderly.
- Education: College education or equivalent experience
- Experience: Experience required by position is from two to four years of employment in a related position with Four Seasons or other organization.
- Skills and Abilities: Requires a general working knowledge of Labor laws.
- Working knowledge is generally learned on-the-
- Job or through a series of professional certifications.
- Requires knowledge of the ability to operate computer equipment.
- Ability to read and speak and write English.
- No. of employees supervised: 1-2 directly
- Travel required: Occasional
- Hours required: Scheduled days and times may vary based on need.
- Be part of a cohesive team with opportunities to build a successful career with global potential
- Have access to a robust benefit plan
- Have the opportunity to engage in diverse and challenging work
- Derive a sense of pride in work well done
- Be recognized for excellence
https://twitter.com/fsnydowntown
https://www.facebook.com/FourSeasonsHotelNewYorkDowntown
We look forward to receiving your application
******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******
Salary expectations- $90,000- $100,000
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Salary : $90,000 - $100,000
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