HRDI-Mobile Crisis Worker Supervisor (QMHP)

 POSITION SUMMARY
The Mobile Crisis Supervisor is responsible for the daily operations of the mobile crisis program. Provides support to the team in the day-to-day operations of the mobile crisis team. Ensures that agency goals, objectives, deliverables, and milestones are achieved.

The Mobile Crisis Supervisor generates solutions to provide staff with assistance in getting what they need to perform their duties. The mobile crisis supervisor navigates mobile crisis care systems to rapidly identify and implement solutions to get staff on task. Ensures deadlines are met, quality is maintained, and operations continue to flow smoothly within the mobile crisis program.  POSITION RESPONSIBILITIES

• Responsible supervising and monitoring of day-to-day operations of the mobile crisis response program and agency goals and objectives to ensure all program deliverables and milestones are achieved.
• Maintain a detailed and current knowledge of behavioral health principles and practices, with an emphasis on trauma informed care and intervention.
• Demonstrated leadership experience including direct staff management.
• Knowledge of and ability to use appropriate de-escalation and brief therapy techniques.
• Experience in counseling adults, children and adolescents is required.
• Develop program workflows, and staff schedules to ensure 24/7 coverage.
• Develop response protocols for the Call4Call and 988 crises lin.
• Ensure continuous quality improvement and program compliance is aligned with all policies and procedures, ethical and legal standards of the agency.
• Oversee implementation and monitoring of the accuracy of program data and reporting; facilitate the completion of all monthly/quarterly reports to city and/or state funders.
• Supervise program fidelity; internal/external audits, corrective action plans, accreditation, and licensure requirements as necessary.
• Partner with Crises Program Manager and HR to hire employees that will support and execute program initiatives and deliverables.
• Provide effective supervision and coaching to staff, prepare annual performance reviews,
• onboarding plans/outlines, develop training tools and overall crises assessments and referral plans.
• Participate in agency meetings and committees as requested.
• Represents the organization at external meetings, associations, conferences, etc.
• Performs other duties as required to include on-call community service work as need.

 QUALIFICATIONS

• Master's degree in Social or Human Service or other related fields degree required, LCSW/LCPC or QMHP/MP preferred.
• A minimum of two years of social work experience; direct client services with at least one­ year supervisory responsibilities
• Working knowledge of Medicaid, Medicare, and managed care standards, and Illinois
• Division of Mental Health/ Division of Substance Use and Prevention policies and regulation.
• Must be able to demonstrate and articulate a strong working knowledge of service delivery system serving the targeted communities and the targeted population. Must be skilled in working with indigent populations and/or facing mental illness.
• Excellent clinical skills, written and verbal communication skills, commitment to quality care.
• Commitment to agency philosophy and excellent interpersonal skills.

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