What are the responsibilities and job description for the Account Manager, Arryved position at Fullsteam?
It's fun to work in a company where people truly BELIEVE in what they're doing!
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
As an Account Manager at Arryved, part of the Fullsteam organization, you are responsible for driving expansion growth within our customer base. Your primary responsibility will be to foster strong relationships with existing clients, identify opportunities for upselling and cross-selling, and ensure their continued satisfaction and loyalty to our software solutions and services.
Responsibilities and Duties:
- Account Management: Develop and maintain strong relationships with key stakeholders within assigned accounts. Understand client goals, challenges, and business objectives to effectively position our software solutions.
- Retention Strategy: Proactively monitor client satisfaction and identify opportunities to enhance customer experience. Develop and implement retention strategies to minimize churn and maximize client longevity.
- Revenue Expansion: Identify upsell and cross-sell opportunities within existing accounts. Collaborate with sales and marketing teams to develop targeted strategies for expanding revenue streams.
- Strategic Planning: Work closely with clients to understand their long-term business objectives. Develop strategic account plans outlining growth opportunities, key milestones, and action plans to achieve goals.
- Customer Advocacy: Serve as the voice of the customer within the organization. Gather feedback, communicate client needs, and advocate for product enhancements or improvements that align with customer requirements.
- Contract Negotiation: Lead contract renewal negotiations, ensuring terms are favorable to both the client and the company. Drive contract extensions and expansions to maximize revenue potential.
- Performance Tracking: Monitor account performance metrics, including revenue growth, usage statistics, and customer satisfaction scores. Analyze data to identify trends, opportunities, and areas for improvement.
- Collaboration: Work cross-functionally with sales, marketing, product development, and customer support teams to deliver exceptional value to clients. Coordinate efforts to address client needs and resolve any issues in a timely manner.
Skills and Competencies:
- Excellent interpersonal skills with the ability to build and maintain strong relationships with customers and internal stakeholders.
- Ability to think strategically and identify growth opportunities within existing accounts.
- Strong understanding of sales processes and techniques for upselling and cross-selling.
- Excellent verbal and written communication skills, with the ability to present information clearly and persuasively.
- Strong problem-solving skills with the ability to address and resolve customer issues effectively.
- Deep commitment to customer satisfaction and success, with a proactive and customer-centric approach.
- Ability to analyze customer data, market trends, and account metrics to inform strategy and decision-making.
- Exceptional organizational and time management skills and attention to detail with the ability to manage multiple accounts and priorities simultaneously.
- In-depth understanding of the software technology industry and market dynamics.
- Outstanding knowledge of MS Office and proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools.
- Fast and adaptative learner, focused on improving customer and business processes.
- Advanced negotiation skills.
- Driven by achieving and exceeding targets, with a strong focus on results.
- Adapts to changing priorities and business needs by willingly taking on additional tasks and responsibilities as assigned by management.
- Must work the hours and location as assigned by management.
- Demonstrates commitment to upholding company standards and values by consistently following all company policies, procedures, and guidelines.
Experience and Education Requirements:
- Bachelor’s degree in Business, Marketing, Technology, or a related field preferred.
- 3 years of experience in software sales, preferably within the SMB and mid-market segments.
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.
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