Patient Care Coordinator and Social Media Manager

Are you outgoing with great communication skills and a knack for developing relationships with patients?

Are you performance driven with a successful record in sales?

Are you detail oriented with a passion for process improvement?

If any of this describes you, then you just might be the person we’re looking for. Gameday Men’s Health Garden City & Wayland Square (Cranston & Providence) is growing and we are looking for an amazing Patient Care Coordinator/Social Media Manager to help our patients feel their BEST!

Gameday Men’s Health Overview

Gameday is an innovative men's health center specializing in testosterone replacement therapy, erectile dysfunction, weight management, and PRP. (www.gamedaymenshealth.com). Over 40% of men have Low T by age 40, and over 60% will experience ED at some point in their life.Gameday was created for one simple reason: To give men a world-class experience to feel their best. Set in a man-cave environment - plush with flat screen TV's, leather chairs, hardwood floors, and sports memorabilia - Gameday is revolutionizing the way men receive effective treatment.

We have an in-house lab and do all patient testing on-site. Men want fast appointments and efficient care, and we deliver on both.

Role Overview

The Patient Care Coordinator/Social Media Manager at Gameday Men’s Health is a critical role for the business. You will be on the front lines of the clinic driving impeccable customer service for every patient that walks through the door. You will be directly responsible for selling comprehensive suite treatments to new and existing patients while running the operations of the front office. Success in this role is measured by achieving sales targets, 5 star reviews, and ensuring we have a consistent flow of patients coming through the door.

Responsibilities include:

• Uncover and deliver on patient’s needs, adding significant value through the patient journey
• Drive revenue across new and existing patient accounts simultaneously, each at different stages of the sales cycle
• Setting appointments, generating referrals, networking, and conducting marketing planning to develop and maintain your pipeline
• Provide status of leads and opportunities on a weekly basis to ensure response times and report on lead quality to marketing team to assist with lead source optimization
• Provide patient education, coordination, and scheduling for procedures
• Assist physicians and medical staff in coordinating patient care
• Function as primary liaison between patients, staff, and physicians
• Provide a raving fan experience to every prospect and patient, every day
• Proactively improve performance through coaching and feedback provided by management
• Ability to roll up your sleeves and help other Medical Assistants and Clinic Director with a can-do attitude and the willingness to do whatever it takes to help the business succeed, even if it’s outside of your job description
• Social Media Expertise

Requirements

Who you are:

• Demonstrated success in a fast-paced, consultative medspa or aesthetic sales environment.
• Passion to hunt, educate, and sell to men who are looking to get back into the game
• Strong ability to identify a business challenge and provide solutions
• Outstanding verbal communicator and active listener with strong emotional acumen
• Experience managing accounts with an online CRM
• Team-oriented with the desire to develop lasting professional relationships
• Have the ability to learn and apply new concepts quickly
• Excellent verbal and written communication skills – no fear of the phone, of Zoom, or live meetings, or writing emails
• Demonstrated ability to cultivate positive patient rapport and build relationships while increase patient-retention.
• Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met.

Compensation

This role comes with a base hourly rate, plus commission

Job Types: Full-time, Part-time

Pay: $20.00 - $23.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Opportunities for advancement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights

Work Location: In person

Salary : $20 - $23