Remote Consumer Product Manager | WFH

Job Overview

We are seeking a dedicated Product Manager to oversee the post-purchase customer experience for a rapidly expanding telemedicine startup. In this influential role, you will help define the customer journey from initial purchase through renewals, ensuring that the experience is seamless, user-friendly, and supportive. Your focus will be on enhancing both digital and physical product experiences, with an emphasis on boosting customer satisfaction and loyalty. If you excel in a fast-paced, high-growth setting and possess a keen understanding of customer needs, this opportunity is tailored for you.

Key Responsibilities

• Take ownership of the customer journey following purchase, ensuring that users can effortlessly manage prescriptions, monitor health progress, and access resources via the app.
• Collaborate closely with marketing and design teams to create an intuitive and engaging user experience that empowers our customers on their health journeys.
• Assist in the rollout of new products, making sure that the app experience seamlessly incorporates new features, from prescriptions to lab tests.
• Act as the customer advocate, leveraging data and feedback to continuously enhance retention and satisfaction.
• Analyze user behavior, pinpoint pain points, and uncover opportunities for improving the user experience.
• Influence the product roadmap through insightful customer feedback and work in tandem with various teams to deliver impactful features that drive key business objectives.
  
  

Required Skills

• A minimum of 5 years of experience in product management, particularly in high-growth startups within ecommerce or consumer health sectors.
• A proven track record in mobile applications and enhancing customer retention.
• A strong passion for user experience paired with a talent for collaborating with design teams to craft seamless user pathways.
• Proficient in data-driven decision-making, with substantial experience in A/B testing and user research.
• Technical proficiency to effectively engage with engineering teams and address any issues as needed.
• Exceptional project management capabilities, especially in agile environments, ensuring effective coordination and alignment on priorities across teams.
  
  

Qualifications

• Bachelor’s degree in a relevant field is preferred.
  
  

Career Growth Opportunities

• We are committed to fostering your professional development and provide opportunities for career advancement within our organization.
  
  

Company Culture And Values

• We value intellectual diversity and cultivate a work environment that respects free speech and diverse beliefs, provided they align with our core values. We are an equal-opportunity employer, celebrating diversity in all its forms.
  
  

Compensation And Benefits

• We offer a competitive compensation package that includes:
• Premium health insurance coverage with Blue Shield PPO & HMO Plans (up to 80% coverage).
• Comprehensive medical, dental, vision, and life insurance.
• Outstanding 401K options.
• Flexible vacation and time-off policies.
• Equity options available, with liquidity when feasible.
• Extended options exercise window for loyal team members (3 months for every year of service).
  
  

Join us and make a meaningful impact in a dynamic industry while being part of a company that values innovation and diversity.

Employment Type: Full-Time