What are the responsibilities and job description for the Dental Front Office Staff position at Gladwell Orthodontics?
About the Practice
Located right in the heart of downtown Raleigh, Gladwell Orthodontics offers exceptional orthodontic care to our patients and their families. We have the best technology in the industry and our team is committed to providing the best patient experience possible. Our team is dedicated to establishing long-lasting relationships with our patients and giving them the best orthodontic care.
Responsibilities
As a Front Office staff member, you play an important role in our office and perform a wide range of responsibilities, to include:
- Schedule and confirm patient appointments.
- Verify insurance for all clinical appointments.
- Collect all monies due for services rendered.
- Develop and maintain doctor/hygiene schedules as necessary.
- Greet and check patients in and out, before and after treatment.
- Educate, consult and present patient treatment plans.
- Responsible for Account Receivable to include, sending of billing statements, aging reports, and collections, if applicable.
- File insurance pre-determinations.
- Conduct financial consultation with patients when new treatment plans are presented, as applicable.
Qualifications
- High school diploma or equivalent required.
- A minimum of two years of front office experience preferably in a dental setting.
- Proficiency with Microsoft Office Suite.
- Knowledge of dental software strongly preferred.
Benefits Offered
In return for providing an excellent patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.
Requisition Number
2025-14530
