What are the responsibilities and job description for the Program Manager position at Global Medical Response?
Program Manager
We invite you to join a team of highly skilled emergency medical experts, pilots and mechanics! Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.
Program Manager (PM) provides leadership, support and the resources so that the base can deliver customer oriented high quality patient care, in a safe and efficient manner. In every situation the PM does what is right for the patient and staff through the support of company SOP’s and protocols. The PM provides effective problem solving, process improvement, leadership, communication and team building skills.
Responsibilities:
Leadership and Management
A. Base Leadership:
- Takes responsibility for the overall integrity of the team and team building as well as providing team leadership and guidance.
- Responsible and accountable for the service line business management, goals, expectations and development.
- Responsible for the development of the annual base budget and Performa.
- Indirect reporting relationship with the base leadership team (Lead Pilot, Base Mechanic).
B. Crew Management:
- Direct reporting relationship with the base clinical crew (Flight Nurse, Flight Paramedic, and Medical Crew Lead) and for base specific operational and service delivery issues.
- Participates in the hiring of base operations personnel and providing guidance in annual performance evaluations for base staff.
- Provides guidance in crew performance management. Enacts disciplinary actions for clinical personnel according to established policies including counseling, written reprimands, promotions, demotions, and suspensions; makes recommendations concerning terminations.
- Ensures that all base crewmembers are in compliance with company standards and CAMTS regulations.
- Participates in consistently and equitably executing established Company policies, and for recommending appropriate modification, deletion or development of policies such that the mission of the Company is best fulfilled. Customer Service
- Ensures internal systems and processes exist to support customer goals.
- Responsible for customer mapping to understand customer goals and required deliverables.
- Responsible for “customer listening” to understand and gain insight to the customer experience, needs and wants.
- Manages customer relations to include in-region business development, communication and contract management.
- Maintains government relations within base region.
- Oversees base marketing and public relation needs.
Fiscal Management/Marketing
- Participates in preparation and execution of the annual base operating, patient transport and capital budgets. Continuous variance analysis and corrections.
- Responsible for appropriate and measurable financial plan(s).
- Provides solid measurement/metrics system(s).
- Responsible for timely variance analysis and corrections.
- Actively participates in the local service area to effectively market all end users, and to increase appropriate use of company transport resources. Other
- Serves as a member of the management team, and contributes willingly, effectively and efficiently as a team member in accomplishing the stated goals of the organization.
- Represents the Company at public and professional meetings, specifically responsible for those meetings within that base’s service area.
- Coordinates and manages the local leadership team meetings.
Qualifications:
Previous experience as a registered professional nurse, paramedic or respiratory care practitioner is highly desirable.- One (1) year management or supervisory experience.
- Ability to design, execute and measure an effective business and marketing plan.
Experience and Education:
Bachelor's degree or equivalent knowledge and experience preferred.- Ability to design, execute and measure an effective business and marketing plan.
- Excellent verbal and written communication skills.
- Team building skills.
- Basic computer skills (word processor, database).
WORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS Working Conditions:
The Program Manager is physically based at an airport “crew quarters” but will also perform work away from the base, at home and in customer facilities as required. Periodic business travel by automobile and aircraft will be required.
Physical Demands:
- Involves moderate amount of sitting, speaking and listening; frequently using hands to key to input data and information.
- Requires close and distance visual capabilities.
- Capable of lifting 40 pounds floor to bench height.
- Coordinate multiple tasks simultaneously.
Mental Requirements:
Crew/Customer/Patient Focused
- Anticipates and strives to understand the unique needs of each crewmember, patient and/or customer.
- Tailors each interaction to the specific needs of the person and/or situation.
- Responds quickly, safely and efficiently to problems that arise while providing service and/or leadership.
Communication
- Demonstrates consistent, clear and courteous communication.
- Is receptive, responsive and realistic.
- Among teammates is supportive, open and vulnerable.
- Provides timely, constructive feedback that contributes to others' development (each member must demonstrate a commitment to help each other succeed).
Accountability
- Takes responsibility for individual and team actions, decisions and results.
- Measures progress against agreed upon plans and stated goals.
- Dedicated to team success.
- Performs work with high quality and excellence.
- Dependable and delivers on established timelines.
Continuous Improvement
- Thinks broadly when seeking new ways to improve performance, processes and services
- Seeks out and utilizes best practices
GUIDING VALUES AND BEHAVIORS
Employee must consistently exhibit our guiding principles:
- Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
- One Team - We respect each other and achieve together what no individual can alone.
- Innovation - We are driven to develop solutions that inspire progress.
- Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
- Ownership - We are accountable for what we do and take pride in how we do it.
- Citizenship - We are dedicated to being good stewards in the communities we serve.
REPORTING RELATIONSHIPS
Reports to:
Interrelationships:
If your passion is flying and you have the skills to deliver patient care in missions where every second counts, apply today!
Why Choose Air Evac Lifeteam? As a leader in helicopter air ambulance services, Air Evac Lifeteam is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
