Night Auditor/Front Desk Agent

Night Audit

This position is responsible for guest services as well as balancing and closing previous business day and completing daily financial reports. This position requires working independently during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction.

• Anticipates and responds to guests in a friendly and positive manner.
• Responsible for providing the highest level of service.
• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
• Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Accountable for accurately balancing all revenue sources and completing daily financial reports.
• Process no-show reservations, prepare financial reports for managerial review.
• Close the financial day for the hotel.
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
• Monitors room availability and all booking policies and procedures.
• Drives sales and maximizes revenue by up-selling rooms and amenities.
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• After completing financial tasks, works on assigned additional projects, stocking supplies and light housekeeping.
• Maintains a clean and safe work area in compliance with brand, local, state and federal regulations.
• Follows all procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

Hours per week:

• 20-29

Typical end time:

• 7AM

Typical start time:

• 11PM

Work Remotely

• No

Job Type: Part-time

Pay: $16.00 - $17.50 per hour

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• customer service: 1 year (Required)
• Night Audit: 1 year (Required)

Ability to Commute:

• Grand Rapids, MN 55744 (Required)

Work Location: Multiple locations

Salary : $16 - $18