Event Coordinator

The Grand Rapids Downtown Market is seeking an Event Coordinator to join our private events team!

The Event Coordinator is primarily focused on managing the details and onsite coordination for assigned private events at the Downtown Market, while providing excellent customer service & sales support to all clients. The Event Coordinator will contribute to the sales qualification, relationship building, quoting, and closing process for inside sales opportunities.

Our ideal Event Coordinator will have the following education and experience:

• Associate Degree in Business, Hospitality or related field required
• 2 years experience in event planning, logistics and execution required
• Salesforce experience preferred
• Social Tables experience preferred

Our ideal Event Coordinator will have the following characteristics and skills:

• Willingness and ability to work weekend and evening hours regularly
• Self-motivated and goal-orientated with the ability to work independently and with a team
• Ability to multitask and prioritize work in a high-volume environment
• Able to remain positive, logical, and calm under pressure when issues arise
• Ability to build rapport with clients; learn and adapt quickly to a changing environment, including different client personalities and needs
• Exceptional time management skills
• Outstanding attention to detail
• Strong communication, problem solving, and negotiation skills
• Reliable transportation

These are the General Responsibilities for the Event Coordinator role (including, but not limited to):

• Manage onsite event execution for assigned private events
• Coordinate logistics and communication with clients pre, day-of, and post-event
• Act as liaison between private event staff and facilities staff as it relates to event execution
• Ensure effective planning and communications between appropriate Market departments
• Act as liaison between client and other event vendors
• Create detailed event notes and post-event evaluations
• Responsible for upholding policies and procedures in the facility during events
• Event calendar management and general administrative support
• Update promotional materials as needed
• Assist in execution of approved strategies and promotions to increase event rental sales
• Establish and manage an assigned client base to ensure that sales expectations are met or exceeded
• Facilitate one-on-one prospective client tours of private event spaces
• Qualify leads and generate new sales opportunities
• Establish and maintain positive customer relationships
• Maintain and update physical and electronic (CRM - Salesforce) client and event files
• Oversee client related correspondence and conduct follow ups in a timely manner
• Assistance and onsite coordination of Market hosted events on an as-needed basis

Working Conditions

• Team members will work in a fast-paced office environment requiring frequent collaboration across departments
• Team members will work both inside and outside areas of the market, where the noise level and temperature may change
• Team members may be exposed to inclement weather; pollen, mold, dust, dirt, grease, and other airborne contaminants; and temperature variations
• Team members will perform frequent computer-related activities
• Team members must occasionally lift and/or move up to 30 pounds
• While performing the duties of this job, team members are regularly required to stand, walk, use hands, and bend to precisely manipulate tools and equipment
• Team members must possess the ability to stand and walk for prolonged periods of time, with or without accommodation
• Team members must possess the ability to tolerate exposure to extreme hot and cold outdoor temperatures
• Team members must have sufficient mobility with or without assistive devices to access all outdoor and indoor areas of the market

And last but definitely not least... Benefits!

This full-time exempt position includes health, vision, and dental insurance, short-term and long-term disability insurance, life insurance, paid time off, 401(k) participation with an employer match, and more! Pair that with a side order of fun team-building activities, individual professional development programs, employer-supported healthy lifestyle initiatives, free parking downtown, and lots and lots of delicious food options, and you’re looking at a recipe for success!

Hungry for more? Reach out and let’s get cookin’!

Job Type: Full-time

Pay: $43,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• By nature of the events world, this position will require frequent weekend shifts. Events may also run late into the evening. The person hired for this role must be flexible and available to have their schedule adjusted to meet the needs of our events schedule. Are you able to work with this schedule?

Education:

• Associate (Preferred)

Experience:

• sales-related: 1 year (Preferred)
• events: 2 years (Required)

Work Location: In person

Salary : $43,000 - $45,000