Service Dispatcher

Haines A/C - Immediate Service Dispatcher Needed

Are you passionate about delivering excellent customer service and maintaining a helpful demeanor? Do you pride yourself on being detail-oriented and proficient in managing multiple tasks simultaneously?

Join our team at Haines A/C in Bonita Springs as a Service Dispatcher! Be the backbone of our operations, ensuring smooth phone communications, efficient appointment organization, and accurate data entry. Your positive presence with co-workers and customers is crucial for our success.

Why join us:

• Great Pay
• 100% Paid Employee Medical Insurance
• Opportunities for supplemental income
• Enhance your skills in time management and customer service

Requirements:

• Experience in customer service is a plus
• Detail-oriented with a focus on accuracy and quality
• Ability to handle multiple tasks efficiently
• Timely delivery skills and a positive attitude
• Background Check

Responsibilities:

• Coordinate HVAC techs for emergency and non-emergency calls
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles, and requirements
• Enter close-out data in our system and maintain logs and records of calls, activities, and other information

Skills:

• Proven experience as a dispatcher
• Tech-savvy with knowledge of relevant CRMs, preferably ServiceTitan
• Fast typing with experience in data entry
• Knowledge of procedures and guidelines for emergencies
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgment and critical thinking

Schedule:

• Work hours from 7:30 a.m. to 5:30 p.m., Monday through Friday (plus rotating Saturdays from 8:00 a.m. to 5:00 p.m. and one day off that week)

Apply now and be part of our dynamic team!

Location: Bonita Springs 3963 Bonita Beach Rd SW, Bonita Springs, FL 34134, USA

Long considered Southwest Florida’s first choice for residential and commercial air conditioning,
refrigeration and appliance repair, our group of companies have proudly served the community for over 50 years.

Pay:

• Supplemental income

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount
• Paid training
• Other

Job Type: fulltime

Schedule:

• Monday to Friday
• Other
• Weekend availability
• Overtime

Education: High school degree

Work location: On-site