What are the responsibilities and job description for the Scheduling/Recruiting Coordinator position at Gratitude Homecare?
Gratitude Homecare of New Jersey is a locally-owned and operated home care agency. We are a company of dedicated professionals who provide high-quality services to our clients in their own homes. Our goal is to make life easier for each and every person we serve. We are growing, and we are looking for compassionate, and dedicated people to join our team!
Benefits
Job Summary:
The Scheduling Coordinator is an essential role in any home care HCSF. The coordinator is responsible for taking new referrals, opening them timely, matching the best worker with the case and managing the ongoing patient needs keeping continuity as the priority aspect of the process. Reporting employee issues including but not limited to: no call no show, unreliability, failure to follow the schedule, changes days/times of visits without notification are critical to the success of the department’s standards.
Organizational Relationship: Reports to the Scheduling Manager
Occupational Exposure Category: C: No exposure to blood borne pathogens
Qualifications:
High School graduate (or equivalent)
1 year recent experience as a scheduling coordinator in a home care HCSF or other healthcare related
field
Ability multi-task and a propensity for working with and helping people
Must have a criminal background check
The Scheduling Coordinator is an essential role in any home care HCSF. The coordinator is responsible for taking new referrals, opening them timely, matching the best worker with the case and managing the ongoing patient needs keeping continuity as the priority aspect of the process. Reporting employee issues including but not limited to: no call no show, unreliability, failure to follow the schedule, changes days/times of visits without notification are critical to the success of the department’s standards.
Organizational Relationship: Reports to the Scheduling Manager
Occupational Exposure Category: C: No exposure to blood borne pathogens
Qualifications:
High School graduate (or equivalent)
1 year recent experience as a scheduling coordinator in a home care HCSF or other healthcare related
field
Ability multi-task and a propensity for working with and helping people
Must have a criminal background check
Responsibilities:
- Takes incoming referrals without delay
- Interacts with contract case managers and others to enhance the PR of the HCSF
- Actively works to encourage departmental growth (networking)
- Consistently faxes notification to admitting hospitals and facilities that our HCSF is the patient’s home care HCSF of record
- Reminds all patients/families and caseworkers that our HCSF offers full-certified services
- Cooperates with Scheduling Manager regarding investigation of patient complaints/concerns
- Remains calm, non-defensive and helpful in finding appropriate resolution
- Cooperates with Scheduling Manager regarding new processes developed to improve workflow. and efficiency
- Files all incoming documents timely and efficiently keeping all HIPAA information secured
- Prints and distributes weekly accurate para schedules without exception
- Reports paras who service patients outside the scheduled times without notification of the office
- Receives and follows up on faxes received from answering services each morning
- Takes and gives report from/to On-Call CHHA each morning
- Reports all complaints and/or problems related to off hour issues (answering service) or On-call
- Participates in the QA Committee process as requested
- Participates in the orientation process as requested
- Cooperates with Scheduling Manager regarding scheduling projects as designated by the Administrator to improve internal scheduling processes
- Other duties as assigned
- Opens all CHHA requests within 48 hours of receipt
- Reviews para paperwork at the end of every week for accuracy and completeness so that all medical records are intact and up to date
- Enforces the HCSF’s disciplinary process without prejudice or discrimination
- Understands that the fiscal and clinical management of each case is directly linked to the success of his/her office. Assures that visits are not done that cannot be billed (authorizations are current and accurately serviced)
- Notifies the HCSF of emergencies, sickness, and other imminent occurrences that may affect the patient caseload as quickly as possible relative to the event’s occurrence
- Submits written time requests 2 weeks or more in advance of planned time off
Functional Abilities:
Is able to carry bundles upstairs weighing up to 10 pounds
Must be able to stoop and bend
Must be able to hear and effectively communicate in English
Is able to carry bundles upstairs weighing up to 10 pounds
Must be able to stoop and bend
Must be able to hear and effectively communicate in English
SPECIAL SKILLS/CERTIFICATIONS REQUIRED: None
SPECIAL EQUIPMENT TO BE OPERATED: Computer, office equipment (phone, fax, copier, tablet,
etc)
SPECIAL EMPLOYER POLICIES OR LIMITATIONS TO BE REQUIRED: None
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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