Help Desk Analyst

This position supports the internal users of our GFS EnsembleView application and related integrations. Candidate will be required to determine the nature of the problem, analyze root causes and resolve or escalate the issues in a timely manner. This individual’s prime responsibility is to ensure that Greentech's Profit Center locations receive a very high level of service in a timely and professional manner.

This individual must possess excellent communication and customer service skills in addition to being a good problem solver. They have the ability to make decisions quickly and independently in a fast-moving call center environment.

• Demonstrable experience learning new software and hardware in an independent manner

• Experience using Microsoft Word, Excel, and Outlook

• High level of proficiency to read, write, and communicate orally in English, especially I.T. technical terms and concepts

This position operates in a professional office environment and is largely a sedentary role. It requires the ability to sit for extended periods of time.

• Provide email support for internal users of the application asking for guidance or reporting bugs

• Persuade users to follow company process and procedures and handle potentially inflammatory situations with composure

• Work assigned shifts and meet or exceed attendance standards