What are the responsibilities and job description for the Call Center Representative position at Hamilton & Archer Health Services, LLC.?
Job Summary
Our client is a national call center located in Salem, NH. This position will work 4 days in the office and 1 day remote. We are seeking a dedicated and enthusiastic Call Center Representative to join our client's team. In this role, you will be the first point of contact for providers, patients and clients, providing exceptional service and support. You will conduct health insurance precertification, answer calls for the nurse helpline, and provide customer service. The ideal candidate will possess strong communication skills, a keen ability to analyze information, and a commitment to delivering high-quality service.
Responsibilities
- Answer incoming calls promptly and professionally, providing precertification, build nurse helpline record, provide customer service and address customer questions.
- Utilize medical terminology to assist providers and patients in understanding their needs effectively.
- Perform data entry tasks accurately while maintaining confidentiality of sensitive information.
- Analyze customer requests and provide appropriate solutions or escalate issues as necessary.
- Demonstrate excellent phone etiquette while communicating with customers.
- Document interactions in the computerized system to ensure accurate record-keeping.
- Collaborate with team members to improve processes and enhance customer experience.
Experience
- Proficiency in English is required; bilingual or multilingual candidates are highly desirable, especially those fluent in Spanish.
- Previous experience in a call center or customer service role is preferred.
- Familiarity with medical office procedures and terminology is an asset.
- Strong data entry and typing skills with attention to detail are essential.
- Ability to analyze information quickly and provide effective solutions.
- Excellent verbal communication skills with a focus on phone etiquette.
Full-time and part-time positions are available.
Job Types: Full-time, Part-time
Pay: $18.00 - $18.93 per hour
Benefits:
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: Hybrid remote in Salem, NH 03079
Salary : $18 - $19