What are the responsibilities and job description for the Hotel Front Desk Attendant position at Hampton Inn and Suites Clermont?
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Hilton experience
Able to work nights, weekends and holidays
- Field customer complaints when necessary
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Has experience answering telephone calls and troubleshooting stressful situations
- Must have graduated high school, received a GED or equivalent
- 1 year of hotel industry experience or related job preferred
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Hilton experience
- Able to work PM Shift, weekends and Holidays
Find us just off Highway 50, with a choice of restaurants within half a mile. The award-winning Lakeridge Winery and Showcase of Citrus fruit farm are nine miles from our hotel, and Walt Disney World®, SeaWorld®, and other Orlando attractions are a 30-minute drive away. any!