What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn & Suites of Hazard, KY?
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints and resolve issues promptly and courteously
- Maintain a clean and organized front desk area
- Assist with guest requests such as booking reservations and providing directions
- Process payments and maintain accurate records of guest transactions
Skills:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Proficient in using phone systems and computer software
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Problem-solving skills to resolve guest issues in a timely manner
Job Types: Full-time, Part-time
Pay: $10.50 - $12.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Night shift
Shift availability:
- Night Shift (Required)
Ability to Relocate:
- Hazard, KY 41701: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $12