What are the responsibilities and job description for the Customer Care Representative position at Harr Chrysler Jeep Dodge Ram?
About the Company:
Harr Motor Group is a leading automotive dealership located in Massachusetts. With a strong commitment to customer satisfaction, we strive to provide an exceptional car buying and ownership experience. Our dedicated team is passionate about delivering top-notch service and representing top automobile brands in the industry.
Description of the role:
The Customer Care Representatives at Harr Motor Group play a crucial role in delivering exceptional customer service experiences. As the first point of contact for our valued customers, you will be responsible for addressing their inquiries, resolving their concerns, and ensuring they are provided with accurate and timely information.
Benefits:
- Competitive compensation ranging from $17 to $19 per hour
- Comprehensive health, dental, and vision insurance
- 401(k) retirement savings plan
- Paid time off and paid holidays
- Career development opportunities within the company
- 2 weeks paid vacation to start
- Up to $100 a week in childcare reimbursement
- College scholarship for employee's children
Duties and Responsibilities:
- Handle incoming customer calls and emails professionally, providing efficient and personalized assistance
- Identify and assess customer needs to achieve satisfaction and provide appropriate solutions
- Document all customer interactions and transactions accurately in our customer relationship management (CRM) system
- Collaborate with other departments, such as Sales and Service, to resolve customer issues and escalate as necessary
- Keep up-to-date on product knowledge and company policies to provide accurate information to customers
- Assist in maintaining customer satisfaction ratings and achieve set goals
- Make 15 calls per hour for customer follow up.
- Book appointments for the sales department daily.
- Help customers navigate through the online sales process
- Maintain high levels of customer satisfaction.
- Take accurate and thorough notes in CRM.
- Promptly respond to Internet leads within 15 minutes or less.
- Accurately record vehicle and customer data in CRM.
- Answer customers emails in a timely manner.
Requirements:
- Prior experience in customer service or related role is preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to empathize with customers and remain calm and composed in challenging situations
- Proficiency in using CRM systems and other customer service software
- Flexibility to work in shifts, including weekends and holidays
Harr Motor Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Salary : $17 - $19