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HART Program Assistant

Harris County
Houston, TX Full Time
POSTED ON 3/20/2024 CLOSED ON 4/1/2024

What are the responsibilities and job description for the HART Program Assistant position at Harris County?

Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation.

About Harris County Public Health:
Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Position Overview:
The mission of the Harris County Holistic Assistance Response Team (HART) Program is to reduce unnecessary law enforcement responses to non-emergency 911 calls. The HART program will be administered by a contract vendor and consists of teams of behavioral health and social service workers and emergency medical personnel who respond to 911 calls requiring face-to-face interventions, low-acuity pre-hospital care, and other social welfare concerns.

Under the Direction of the Holistic Alternative Response Team (HART) Program Manager, the HART Program Assistant is responsible for the day-to-day administrative and support of the programmatic coordination of the HART contract vendor and collaboration with the Harris County Sheriff's Office (HCSO). The HART Program Assistant will work closely with program coordinators, internal partners, the HART contract vendor, and HCSO to ensure contracts, program requirements, and outcomes of the HART Program are met and accurately documented and reported. 

Duties & Responsibilities:
  • Provide comprehensive administrative support, assist program coordinators and/or Manager with day-to-day tasks and work closely with HART contract vendor in the implementation of Holistic Assistance Response Team (HART) Program.
  • Serve as the primary point of contact of HART with all internal and external stakeholder requests. This Includes but is not limited to answering phone calls, responding to emails, and scheduling meetings, taking minutes, sending out meeting reminders, proofreading, making copies of documents, keeping records, data entry, addressing client inquiries, etc.
  • Coordinate any logistical issues with HART contract vendor, internal and external stakeholders.
  • Draft all programmatic reports, perform data entry as assigned, tracking, and monitoring inter-divisional program referrals, conduct field observations to monitor program progress and ensure program reports and data are accessible in a timely manner to all stakeholders.
  • Maintain program/division calendars, send out reminders of all impending events/and or community meetings.
  • Work in partnership with HART contract vendor, internal and external offices/agencies to collect relevant program data to help support the mission and goals of HART program.
  • Collaborate with internal and external offices/agencies to plan, design, strategize HART and CHVPS community meetings and outreach events to meet the diverse needs and interests of Harris County residents. Participate as required in all division events.
  • Be aware of other programs and events, and proactively seek out collaborative partners.
  • Ensure program operations and efforts are always favorable to the program objective. 

Harris County is an Equal Opportunity Employer
 https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
 If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net
 
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Education:
  • High School Diploma or equivalent
Experience:
  • At least two (2) years of administrative experience. 
  • Prior experience working as a program assistant in a relevant field, planning and communicating among various groups and teams within organizations.
Knowledge, Skills &Abilities:
  • Proficient in MS Office Suite (Word, Excel, PowerPoint & Outlook)
  • Ability to interpret policy, procedures, and data.
  • Excellent negotiation and problem-solving skills.
  • Professional and pleasant demeanor to meet with clients and customers.
  • Exceptional time management and organization skills.
  • Ability to work with individuals of diverse backgrounds and underserved populations.
Core Competencies:
  • Organizational Leadership
    • Understands the organizational mission
    • Understands ethics and public good; is concerned with public trust
    • Demonstrates respect for the opinions and beliefs of others
  • Collaboration
    • Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission
    • Demonstrates a sense of responsibility for the success of the group
    • Collaborates with others to improve quality and address needs
  • Innovation
    • Ability to adapt to change
  • Interpersonal Abilities/Personal Characteristics
    • Treats others with courtesy, sensitivity, and respect
    • Behaves in an honest, fair, and ethical manner
    • Assesses and recognizes own strengths and weaknesses
    • Uses sound judgment
    • Self-motivated
    • Organizes and maintains work environment to allow for maximum productivity
  • Communication
    • Communicates clearly and effectively, both orally and in writing 

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Education:
  • Associate's degree or Bachelor's Degree in Business Administration, or other related field. 
Languages:
  • Bilingual (English/Spanish). 
Position Type, and Typical Hours of Work:
  • This is a Regular | Full-Time position
  • Typically, Monday through Friday: 08:00 am to 05:00 pm (flexible)
  • Position may require working after hours and weekends to support CHVPS divisional outreach efforts. 
    • May require periodic overnight travel and long hours/overtime during emergencies/disasters.
Work Environment:
  • Work environment is typically in an office environment but may require travel and will involve interaction with the community at public events. 
    • Public events often take place in the evenings and on weekends.
Physical Demands:
  • Largely sedentary role in an office environment. 
  • Some duties require the ability to lift up to 20 pounds; bending and standing for extended periods at a time.
Work Location:
  • Harris County Public Health - Community Health & Violence Prevention: 
    • 1111 Fannin St. Houston, Tx. 77002 
Employment may be contingent on passing a drug screen and meeting other standards.
 
 Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
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