Onboarding Lead

Help at Home is hiring an Onboarding Lead!

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.

Job Summary

The Onboarding Lead to be instrumental in helping Help at Home expand the great care we provide to our clients. This position reports to the Manager, Field Recruitment and is part of the overall Field Operations Team. The Onboarding Lead is responsible for both onboarding caregivers for their assigned branches and leading other onboarding team members.

Duties/Responsibilities

• Manage onboarding performance.
• Process application documents, required for newly recruited staff, and guides the caregiver through the onboarding process.
• Drive the onboarding process by collaborating with our Field Operations Leaders and hiring managers to define strategies to improve time to clear staff.
• Help launch and provide ongoing support for new technology and processes to better support field operations.
• Create remarkable experiences for both the candidate and the hiring teams through the refinement of our internal processes and systems.
• Be a champion of Help at Home's culture and values.
• Implement the team's goals and manage on a weekly and monthly basis.
• Performs other duties as assigned.
  

Required Skills/Abilities

• Understands how to analyze data and uses it to manage team performance and identify bottlenecks.
• Is comfortable with coaching and performance management.
• Flexibility to adapt to a dynamically changing environment.
• Extremely organized and understands process workflows.
• Excels at problem solving.
• Understands the candidate experience is key to achieving our goals.
• Flexibility to adapt to a dynamically changing environment.
• Professional communication and organization skills.
  

Education And Experience

• Bachelor's degree or equivalent experience.
• Three (3) years of experience required.
• Previous leadership experience a plus.
• Proven experience in onboarding in high-volume, non-exempt hiring.
  

Benefits

Our team is the foundation of our work. We offer:

• Weekly pay
• Direct deposit or cash card offered
• Healthcare, dental, and vision insurance
• Paid time off
• 401k
• Ongoing, in-depth training opportunities
• Meaningful work with clients who need your help
• Career growth and experience with an industry leader with 40 years of history in a high-demand field
  
  

Candidates must comply with state background screening requirements. Compensation, benefits, time off, and bonuses vary by state and location, so please ask for complete details at your interview. Employees will be eligible for hiring bonuses after 90 days.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.