STEM Student Case Manager

POSITION TITLE: STEM Student Case Manager

DEPARTMENT: Student Affairs FLSA: Non-Exempt

REPORTS TO: Vice President for Student Affairs & Director of Title III HSI-STEM Grant

SALARY RANGE: $45,000 - $50,000

POSITION SUMMARY:
Provide direct support to students seeking degrees in the fields of STEM/Pre-health. Works closely with admissions,
advising, faculty and student support services to develop systems that help aspiring STEM students to succeed. This
position will focus on a holistic effort, incorporating Heritage University resources for overall student success and
retention in the STEM/Pre-health fields.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1. Maintains confidentiality of all student information in compliance with FERPA. Maintains
confidentiality, professionalism, and teamwork with supervisors, staff, and students.

2. Represents Heritage University in the most positive manner with prospective, former, and
current students, clients, suppliers, and the community we serve. Interacts effectively with a
diverse group of faculty, staff, students, and other customers of our services, learns, and uses
operating practices of the department and Heritage University.

3. Upholds the Heritage University Mission.

4. Serve as the primary academic advisor and mentor for incoming freshman interested in STEM
majors. Registers students for courses based on choice of STEM major, and other career goals.

5. Work with the Registrar and Faculty to develop STEM meta major academic plans.

6. Serve as a mentor, role model, retention specialist, career advisor, connecting students with
Heritage academic and support services, such as tutoring, counseling, and social and mental
health programs as necessary.

7. Draft correspondence, schedule regular meetings with students in groups and individually,
monitor student progress and grades, develop intervention and support strategies as needed.

8. Create and maintain an assessment system working with the Program Director to support
grant reporting, including data collection and analysis.

9. Travel and participate in STEM related student field trips, New Student Orientation, and other
activities to support STEM students.

10. Assist students and faculty with researching experiential learning opportunities, graduate
programs, scholarships, and other career opportunities in the STEM fields.

11. Willingness to learn in highly motivated and diverse team environment to provide assessment,

planning, facilitation, care coordination, evaluation, and advocacy for options and services to
meet the needs of students.

OTHER DUTIES AND RESPONSIBILITIES:

Participate in recruiting events to assist with sharing information and resources with school

officials, incoming students, stakeholders, and the community.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

1. Bachelor’s degree required

2. Exceptional ability to collaborate and communicate effectively with students, faculty, staff, and
administration. Three (3) or more years working in schools and/or higher education. Ability to
multitask and organize to support students at different stages in their program and with
different needs.

3. Must have experience with assessment, planning, facilitation, care coordination, evaluation,

and advocacy for options and services to meet the needs of students.

SKILLS PREFERRED:
Degree in a STEM or STEM related field preferred

Master’s Degree Preferred
Bilingual Spanish and English preferred
Mentoring, Tutoring, and advising experience preferred

APPLICATION INFORMATION AND DEADLINE:
Send the following information to Heritage University Human Resources

Cover Letter
Resume
Three professional references including name, email, and phone
HU Employment Application

Review of Application will begin immediately and will continue until the position is filled.

To apply, please email application material to:

Humanresources@heritage.edu or
Heritage University Office of Human Resources 3240 Fort Road Toppenish, WA 98948.