What are the responsibilities and job description for the Front Desk Receptionist/Customer Service Representative position at Hillcrest Collision CARSTAR?
Job Summary
We are seeking a friendly and organized Front Desk Receptionist to be the first point of contact for our customers. The ideal candidate will possess excellent communication skills and a professional demeanor, ensuring that all interactions reflect the values of our organization. This role is essential in providing administrative support and enhancing the overall customer experience.
Duties
- Greet and welcome visitors in a warm and professional manner.
- Manage incoming calls, directing them to the appropriate personnel while maintaining phone etiquette.
- Schedule appointments and maintain an organized calendar for office staff.
- Perform clerical duties including filing, data entry, and maintaining office supplies.
- Assist with customer support inquiries, ensuring that all client needs are addressed promptly.
- Operate office equipment such as computers, printers, and phone systems efficiently.
- Maintain a clean and organized front desk area to create a welcoming environment for guests.
- Work to ensure that customers leave WOW'd! by our customer service understanding that they will receive surveys and how important those surveys are to us. In addition express to customers how much we appreciate positve 5 star Google Reviews.
Skills
- Previous experience as a receptionist is preferred.
- Positive and Enthusiastic
- Friendly
- Empathetic
- Takes personal responsibilty
- Proficient in office management practices and procedures.
- Excellent verbal and written communication skills to interact effectively with clients and team members.
- Familiarity with computerized office systems and software applications.
- Ability to handle multiple tasks simultaneously while maintaining a high level of professionalism.
- Strong organizational skills with the ability to manage time effectively in a busy environment.
If you are passionate about providing exceptional service and thrive in a dynamic office setting, we encourage you to apply for this exciting opportunity as a Front Desk Receptionist.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Vestal, NY 13850 (Required)
Ability to Relocate:
- Vestal, NY 13850: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $20