What are the responsibilities and job description for the Front Desk Clerk position at Holiday Inn Express Madison, GA?
job Duties - Sometimes known as a customer service representative, guest services associate, reservations clerk, or receptionist, a front desk agent is the hospitality industry equivalent of a restaurant host. The main responsibility of a front desk agent is to meet the needs of all guests staying with the hotel. Job duties include answering phones, booking reservations, responding to emails and electronic reservations, greeting guests upon entry to the hotel, checking in new guests, checking out guests, answering questions, and providing any necessary services to ensure a customer’s satisfaction. While job functions may be varied and numerous, the atmosphere will also vary by hotel brand and location. The job of a front desk agent is often more slowly paced than other areas in the service industry. Depending on the shift, there may be a lot of downtime in between phone calls or guest interactions.'
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Work Remotely
- No
Job Types: Full-time, Part-time
Pay: $10.00 - $13.50 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: In person
Salary : $10 - $14